Scanner not scanning Pro DC MacOS11

Scanner function not recognized. Pro DC . MacOS 11 Big Sur. Latest Brother Printer Firmware. Non-networked. Able to print. Ideas?

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Legend

Hi Stuart,

Thank you for reaching out and sorry for the trouble.

As you are expeirencing issues with Scanner funstion in Acrobat, please try the troubleshooting steps suggested in the following help document:https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html.

If the issue persists, please provide more information about the issue.

Share the Acrobat Pro DC version number.

Let us know how it goes.

Thanks,

Meenakshi

Participating Frequently

Hello again Meenakshi,

Customer Support noted there are issues with MacOS Big Sur and Acrobat Pro DC (continuous version)

Support offered a Perpetual single Licience per which not affortable at this time.

My work-around is to use the printers software to scan then open in Acrobat Pro DC.

Participating Frequently

Hi Stuart,

Could you please let us know from where did you receive this email address? Did you receive an email first from this email?

Would you mind sharing the screenshot of the email that you have received from AdobeIncCare@outlook.com?

Regarding the scanner issue, would you mind sharing a small video showing what happens when you try to use the Scanner to create PDF?

Please share the Acrobat Pro DC version currently installed on the mac.

Thanks,

Meenakshi

Hi Meenakshi,

Please see the attachments as requested

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