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LordTakahiro
Participating Frequently
May 13, 2020
Answered

Scanning Issues After Latest Update

  • May 13, 2020
  • 15 replies
  • 4913 views

Hello All,

 

I am experiencing a scanning issue after the latest update to Acrobat Pro. When I attempt to attach a scan to a pdf, it get stuck at processing scan and never gets past that. It also only shows that I scanned in 1 file while I scanned in 3. I was not experiencing this until I updated Acrobat to the latest update. 

    This topic has been closed for replies.
    Correct answer AnandSri

    Hi All,

     

    Thanks for your time and patience and for your cooperation on this.

     

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

     

    For detailed information about the latest update, please see the Release notes.

     

    Please let us know if you experience any issues.

     

    Regards,

    Anand Sri.

    15 replies

    Show previous replies
    M
    mcmalburg
    Participant
    May 14, 2020

    Same issue here.  Scanning a 30 page document with via document feeder on Brother MFC 8480DN.  All pages are scanned but only page 1 shows up in Acrobat.  The dialog "Processing 1 of 1...  /  Optimizing..." shows and is stuck.

    C
    chgogrrl
    Participant
    May 14, 2020

    I have the same problem and cannot scan.  Windows 10 and an HP M1217nfw.  The scan just never starts.  I scanned a document earlier today, before the upgrade, and now it's just useless.

    M
    MLM361
    Participant
    May 14, 2020

    Having the same issue. Having to scan one page at a time I have a Canon MX920. It only happened after the update. How can you roll back! Working from home and this is becoming time-consuming and frustrating. 

    G
    Gidget2121
    Participant
    May 14, 2020

    Same issues as everyone else. I use this for work and am now at a stand still in my work process. i can scan one or two pages to start, then try to add another one or two pages to scan and it freezes and says "Processing 1 of 1" even though i scanned two sheets. This is rediculous. Everything worked just fine two days ago. Using a Fujitsu fi-6130z scanner. I can cancel the processing but when you try to close or do anything else with the application it says "operation is not allowed, since scanning is in progress." What can be done?

    L
    LordTakahiroAuthor
    Participating Frequently
    May 14, 2020

    Adobe needs to either patch this issue or give us a way to roll back to the previous version, because this version is not allowing a lot of us to be able to scan. 

      J
      jedd31869004
      Participating Frequently
      May 13, 2020

      Same problem. Running Adobe DC on Windows 10. The optimization stops after the first page, and nothing happens. If I try to cancel, I get an error message that the scan is still in process, which is not the case. The only way to get out of it is to use the Task Manager and end the Adobe process. I tried using the "repair installation" feature, then restarted the computer, but that didn't solve the problem.

        L
        LordTakahiroAuthor
        Participating Frequently
        May 13, 2020

        Yup, running into the same issues as you just described. 

        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        May 13, 2020

        Hi there,

         

        Thank you for reachin out.

         

        As you have mentioned, application shows only one scan when you have scanned 3 files. Is that correct?

        If yes, would you mind sharing details as asked below so we can further investigate the issue?

        - What is the current version of the Acrobat? Check version number using the steps mentioned here: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

        - Are you using the Windows machine or Mac? What is the OS version?

        - What is the make and model of the Scanner used? 

        - Share details about the firmware and drivers.

         

        We will be waiting for your response.

        Let us know if you need any help.

         

        Regards,

        Meenakshi

          manfreds89540625
          manfreds89540625
          Participating Frequently
          May 13, 2020
          Hi,
          it came with the latest update (see below)
          I#ve tested also with other applications. Work like a charm. It's definetly a problem in Acrobat DC 2020.009.20063
           
          Buzz81
          vor 8 Stunden
           

          I have Adobe Acrobat DC on Windows 10.  Until today, I could run documents through my automatic document feed and it would scan the entire document to a pdf with no problem.  All of the sudden, when I run a document through the ADF, it scans only the first page and gets stuck on "Optimizing."   I installed the latest driver for my printer/scanner and reset my preferences.  

           

          I followed up with Adobe Tech support.   It appears there is a bug in their latest patch, so they uninstalled and installed the previous version (20.006.20042.43423).   Everything is back to normal.

          manfreds89540625 AKTUELL
          vor 4 Stunden
           

          Same for me (Adobe Acrobat DC on Windows 10). Since having installed the latest patch yesterday, ADF Scan works (all sides pass the scan) but only the first page ist displayed in Acobat DC. Before everything worked as expected. How to roll back to the previous version?

            L
            LordTakahiroAuthor
            Participating Frequently
            May 13, 2020

            Yes I am wondering how to roll back to the previous version as well. I was pretty sure it was caused by the patch from yesterday. 

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