Scanning with a Mac

Question

I have just downloaded Acrobat Pro Dc to my Mac using latest os x. When I try to scan I get "the selected color format is not supported" error. There is nothing I can change in the scanner (Canon TS9100) settings that makes a difference. Anyone know how to fix this?

Amal. · Answer

Hi there,

We are sorry for the trouble. As described above, you are getting the error "the selected color format is not supported" while scanning the document.

Would you mind sharing some more information for a better understanding:

Is this a behavior with a particular file or with any file?
What is the workflow or steps you are doing?
What is the version of the OS and the Adobe Acrobat DC installed on your system? To check the version please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)

Make sure you have the latest version 19.21.20056 released today. Go to Help > check for Updates. For more information please use the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)

You may also try the troubleshooting steps provided in the link (https://helpx.adobe.com/in/acrobat/kb/troubleshoot-scanner-issues-acrobat.html)

Let us know how it goes

Regards

Amal

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