• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Screen goes black when adding signature

New Here ,
Mar 12, 2020 Mar 12, 2020

Copy link to clipboard

Copied

I am using Adobe Reader DC and I would like to digitally sign a document. When I try to digitally sign it, the screen goes black, nothing happens and I have to press Esc to return to the document.

 

1576308_pastedImage_0.png

This fix didn't work

Launch Reader > Edit > Preferences > Signatures .

Under Creation & Appearance > click More > uncheck use modern user interface for signing....

Relaunch Reader and check.

TOPICS
Security digital signatures and esignatures

Views

46.0K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

New Here , Oct 18, 2021 Oct 18, 2021

If anyone is still having issues with this. Turning off "Use modern Interface" did not work for me. What worked was going to Preferences - Adobe Online Services - Turn on "Sync Preferences across Devices and Document Services". Once I had this on I no longer got the black screen and was able to add my own signatures / initials.

Likes

Translate

Translate
New Here , Nov 22, 2021 Nov 22, 2021

I just ran into this issue on 2 computers. None of the edit preference settings fixed the issue. Tried repair in control panel for acrobat same issue.

 

Actual fix that worked was to uninstall, restart computer, and reinstall Adobe Acrobat DC through creative cloud.

 

Regards,

Arnel

 

Likes

Translate

Translate
New Here ,
Nov 17, 2021 Nov 17, 2021

Copy link to clipboard

Copied

Hey there tried all the solutions below and was not successful

 

I am using Adobe Reader DC and I would like to digitally sign a document. but a small white window pops up and does not do anything after that, changed all the setting to the suggested below also uninstalled and installed the product any suggestions, Acrobat DC is also on the newest iteration 

 

 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

Copy link to clipboard

Copied

Hi there

 

We are sorry to hear that. Would you mind sharing the logs of the affected machine as described here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and the procmon logs (Win Only) here https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share the logs via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2021 Nov 22, 2021

Copy link to clipboard

Copied

I just ran into this issue on 2 computers. None of the edit preference settings fixed the issue. Tried repair in control panel for acrobat same issue.

 

Actual fix that worked was to uninstall, restart computer, and reinstall Adobe Acrobat DC through creative cloud.

 

Regards,

Arnel

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 30, 2021 Nov 30, 2021

Copy link to clipboard

Copied

For those who get Black Screen on their Adobe Acrobat Reader check this video blow to solve the issue in 1 mint

https://youtu.be/MCShMwo55C8

if you get a black screen in Adobe Acrobat Reader when you trying to digitally sign a document, here is the easy way to fix it. for other Adobe Acrobat Reader DC issues solutions watch this video: https://youtu.be/YcW0d9B1qi0 for more videos visit: https://www.sia4tech.com #sia4tech #siafortech ...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 06, 2021 Dec 06, 2021

Copy link to clipboard

Copied

I faced the same issue but found an interesting thing which I overlooked.

The cause of the problem is - either the PDF file has  READ ONLY attribute or it is downloaded into a Protected folder in Windows (such as TEMP). I guess the folks at the acrobat dev team coded the security in such a way that, any PDF files opened from TEMP folders cannot be changed/modified. Thus adding signature fails. +1 to Adobe security folks. 0 to Adobe QA folks.


When I moved my PDF to a normal folder (like DESKTOP or DOCUMENTS or any user created folder) and tried to add signature, it worked flawlessly.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 16, 2021 Dec 16, 2021

Copy link to clipboard

Copied

This has started happening to me, and has essentially rendered the program unusable.  I am having to print the documents required for signing, which is extremely time consuming, a waste of paper, not to mention a waste of money on this program.

 

I have tried the fixes outlined here, and unformately don't have Photoshop installed at work.

 

An effective fix would be extremely helpful, folks.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 16, 2021 Dec 16, 2021

Copy link to clipboard

Copied

Hi Jacqueline,

 

Thank you for reaching out and sorry about the trouble.

 

As the screens turn black when trying to add a digital signature on the PDF, please try the troubleshooting steps suggested below:

1. Launch the application and go to Edit menu > Preferences > Signatures.

2. Under Creation & Appearance, click on the More button.

3. Uncheck the box for "Use modern interface for signing and Digital ID configuration".

3. Relaunch the application and check.

 

If the above steps do not help, try once uninstalling the application and rebooting the machine.

Then reinstall the application from this page: https://helpx.adobe.com/download-install/kb/acrobat-downloads.html.

 

Let us know how it goes.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 04, 2022 Mar 04, 2022

Copy link to clipboard

Copied

This does not work.  Also where are my previous signatures? Why don't they update to the new version  when I update?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 04, 2022 Mar 04, 2022

Copy link to clipboard

Copied

I don't think they will ever fix this. They don't even admit there is a problem with the product and just give us useless workarounds.
I recommend using the adobe online e-signing feature instead. It works without any issues. Link:

Adobe Acrobat Home

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 14, 2022 Sep 14, 2022

Copy link to clipboard

Copied

Anyone who encounters similar behaviour in a virtualized environment may find this useful.

I encountered this issue with blank screens for Signature and other features after updating from Reader 2018.x to DC 2022.x in my organization's Virtualized Citrix Desktop (VAD) environment. The Fix I had to employ was to add the three Adobe processes to the UviProcessExcludes list for all VAD hosts at HKLM\SYSTEM\CurrentControlSet\services\CtxUvi\UviProcessExcludes for DC Version 2022 the additions to the list should be  'otherprocesses.exe.....;Acrobat.exe;AcroCEF.exe;RdrCEF.exe'. Further Details can be found on the post I made at the bottom of page three here https://discussions.citrix.com/topic/403607-after-upgrading-715-ltsr-cu1-to-1906-opening-adobe-reade...

 

Please mark this as an accepted answer if this works for you!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 24, 2022 Nov 24, 2022

Copy link to clipboard

Copied

Same issue here and none of the solutions work. I mean its Nov 2022, and the problem has not been fixed yet. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 24, 2022 Nov 24, 2022

Copy link to clipboard

Copied

LATEST

Try this for sure yiu will get the Solution

https://youtu.be/MCShMwo55C8

if you get a black screen in Adobe Acrobat Reader when you trying to digitally sign a document, here is the easy way to fix it. for other Adobe Acrobat Reader DC issues solutions watch this video: https://youtu.be/YcW0d9B1qi0 for more videos visit: https://www.sia4tech.com #sia4tech #siafortech ...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines