Screen goes black when adding signature

Report · Mar 12, 2020

I am using Adobe Reader DC and I would like to digitally sign a document. When I try to digitally sign it, the screen goes black, nothing happens and I have to press Esc to return to the document.

This fix didn't work

Launch Reader > Edit > Preferences > Signatures .

Under Creation & Appearance > click More > uncheck use modern user interface for signing....

Relaunch Reader and check.

Report · Oct 18, 2021

If anyone is still having issues with this. Turning off "Use modern Interface" did not work for me. What worked was going to Preferences - Adobe Online Services - Turn on "Sync Preferences across Devices and Document Services". Once I had this on I no longer got the black screen and was able to add my own signatures / initials.

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Report · Nov 22, 2021

I just ran into this issue on 2 computers. None of the edit preference settings fixed the issue. Tried repair in control panel for acrobat same issue.

Actual fix that worked was to uninstall, restart computer, and reinstall Adobe Acrobat DC through creative cloud.

Regards,

Arnel

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Report · Apr 06, 2023

I am also facing the same problem as you :((

Spa sau sinh

Report · Apr 06, 2023

Try this video it will solve %100

https://youtu.be/MCShMwo55C8

Report · Oct 25, 2024

If you guys still experience this issue, open %appdata%\Roaming\Adobe\Acrobat and delete the DC folder.

You can remove also the DC folders from AppData\LocalLow\Adobe\Acrobat and AppData\Local\Adobe\Acrobatif you want.

Report · Nov 27, 2024

USELESS!!! How can you charge for this product with good concience?!?

Report · Dec 11, 2024

It's December 2024, paid Adobe subscription, precisely for this and this is happening, except that I am unable to esc. I have to force quit, and therefore, I lose all information filled in the form. This is extremely frustrating, no customer help, how is this even possible.