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eddycobb
New Participant
October 16, 2015
Answered

scrolling problem acrobat pro dc

  • October 16, 2015
  • 4 replies
  • 38391 views

First document opened after launching Acrobat Pro DC scrolls normally.Subsequent documents scroll normally in full-page view, i.e. one click on the scroll wheel advances one page in the document. In full-width view, scrolling occurs only in the top or bottom 8-10% of the document window; the remainder of the document window is static.

Acrobat Pro DC v2015.009.20069

Windows 7 Home Premium SP1

This topic has been closed for replies.
Correct answer Designing_Jay

I had the exact same issue, but just tried something that seems to be working for now. Was an antialiasing issue with my Nvidia M4000 graphics card...

I opened the Nvidia Control Panel program (searched for it using windows key) > 3D Settings > Manage 3D Settings > Program Settings.  I selected Adobe Acrobat (acrobat.exe), and changed the "Antialiasing - Mode" from global setting of override to "Application Controlled". Saved the setting. That fixed the scrolling issue for me. I also tried the Nvidia option to "enhance the application setting", and it works even better.

I realize this solution is specific to my graphics card and Nvidia control panel options that may not be available to all, but maybe this clue about anti-aliasing will help you troubleshoot your own system. (I'm running Windows 10 Pro 64bit, Acrobat DC CC fully updated, Nvidia control panel 8.1.820.0) Hoping this solution sticks, Acrobat DC is basically useless to me without it.

4 replies

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Designing_JayCorrect answer
New Participant
July 21, 2016

I had the exact same issue, but just tried something that seems to be working for now. Was an antialiasing issue with my Nvidia M4000 graphics card...

I opened the Nvidia Control Panel program (searched for it using windows key) > 3D Settings > Manage 3D Settings > Program Settings.  I selected Adobe Acrobat (acrobat.exe), and changed the "Antialiasing - Mode" from global setting of override to "Application Controlled". Saved the setting. That fixed the scrolling issue for me. I also tried the Nvidia option to "enhance the application setting", and it works even better.

I realize this solution is specific to my graphics card and Nvidia control panel options that may not be available to all, but maybe this clue about anti-aliasing will help you troubleshoot your own system. (I'm running Windows 10 Pro 64bit, Acrobat DC CC fully updated, Nvidia control panel 8.1.820.0) Hoping this solution sticks, Acrobat DC is basically useless to me without it.

    A
    Anonymous
    July 26, 2016

    Thank you, Designing_Jay, for your proposed solution.  It worked for me!

    I am running Acrobat Pro DC on Windows 10 PRO 64-bit OS with an NVIDIA GeForce GTX 960 graphics card.  I've had this annoying scrolling problem for months.  No help from Adobe.  I followed your suggestion and it worked!

    1.  Make sure Acrobat DC is closed.

    2.  Right-click the Windows Start logo

    3.  Click Control Panel

    4.  Click NVIDIA Control Panel

    5.  Under the 3D Settings node, click "Manage 3D Settings"

    6.  Select the "Program Settings" tab

    7.  Select Adobe Acrobat from the "Select a program to customize" menu.

    8.  In the the settings window below the menu, select the "Antialiasing Mode" Feature.

    9.  Select "Enhance the application setting" from the Antialiasing Setting menu.  (I did not try the "Application-controlled" setting.)

    10. Close the NVIDIA Control Panel

    11. Reopen Acrobat DC and test.

    I'd love to know if this solution works for other NVIDIA graphics card users.  Thanks again, Designing_Jay.  You rock!

      S
      Super_resolution
      New Participant
      August 2, 2016

      I had the exact same problem and the fix given by designing_jay and carlb... solved it for me. Thanks so much!

      R
      rone12470192
      New Participant
      May 26, 2016

      Go to:

      Control Panel\All Control Panel Items\Display

      Under "Change the size of all items", set slider to middle value. (Mine was set to "Smaller", causing problem)

      Reboot.

      Hope this works for you!

      belechannas
      belechannas
      New Participant
      February 29, 2016

      Identical problem.  Windows 10 Pro 1511 build, 64-bit.  Acrobat DC subscription (academic).

      In addition to being unable to scroll, the text in PDF documents becomes unreadably blurry.

      I have tried Repair Installation, Check for Updates, Reinstalling, and even reinstalled Windows (due to an unrelated issue).  Acrobat DC simply does not work correctly.

      AadeshSingh
      Community Manager
      AadeshSinghCommunity Manager
      Community Manager
      October 17, 2015

      Hi eddycobb,

      I tried to replicate the issue at my end, however it worked perfectly.

      Open Acrobat DC, navigate to Help menu & "Repair the Installation".

      Go to View menu -> Page Display -> Enable Scrolling.

      Now try to replicate the issue.

      Regards,
      Aadesh

        S
        Sp1ndl3
        New Participant
        October 25, 2015

        Using 2015.006.30094 on Win10 Pro x64, I have exactly the same problem. Repairing the installation (more than once) and rebooting has no effect. The problem occurs whether using the mouse wheel (preferred) or the cursor keys.

        AadeshSingh
        Community Manager
        AadeshSinghCommunity Manager
        Community Manager
        October 25, 2015

        Hi sp1ndl3,

        Open Acrobat, navigate to Help menu -> Check for the updates & install the latest update.

        Now try to replicate the issue.

        Regards,

        Aadesh

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