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Xpeedio2024
Participant
January 4, 2024
Question

Selecting files in explorer with Acrobat Reader installed make computer freeze

  • January 4, 2024
  • 1 reply
  • 670 views

Hello

 

Selecting files in explorer with Acrobat Reader (latest version) installed make computer freeze (not responding).

Selecting a different default reader, like Chrome, for PDF does not fix the issue.

Uninstalling Acrobat make the problem go away. It come back when I reinstalled Acrobat again.

I've tried to install different versions, the issue remains as long as Acrobat is installeed on computer.

How do I solve this? Not looking to reinstall the computer as a solution, I wan't to fix the problem if I come across it again.

 

Thanks!

Best regards

This topic has been closed for replies.

1 reply

Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
January 4, 2024

Hi, 

can you share the exact version of your operating system and software? some details on your hardware would help.

when you say 'Selecting files' is it when you try to open the files or just highlighting them?
Can you list the exact steps you take so we can try to reproduce your issue.

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Xpeedio2024Author
Participant
January 4, 2024

I'm not getting a response from the user, maybe he is still on holidy.

The steps I went through are as follows.

  • I stopped and started explorer from Task Manager.
  • I ran these in CMD
    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth
  • I did chkdsk /f
  • I ran sfc /scannow
  • After all this i noticed it was only when I selected PDF files that the system froze (not responding)
  • I tried to change default app to chrome, didn't help
  • I uninstalled Acrobat Reader, system work fine
  • I installed a different version of Acrobat Reader, system froze again when selecting PDFs
  • I uninstalled Acrobat Reader and tol user to use Chrome until we have found a solution to his problem
  • Here we are

Like I said earlier, I don't have the different acrobat version I used since I haven't got in contaxct with the user yet but these are the steps I took.

Hope you can help me, thanks again!

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