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C
Clarisse5C1C
Participant
November 28, 2023
Question

Sem memória ao criar Marcador no Acrobat

  • November 28, 2023
  • 1 reply
  • 1115 views

Ao tentar criar um Marcador no Acrobat, aparece a seguinte mensagem: "Houve um erro ao copiar para a área de transferência. Sem memória.". Sendo que o consumo de memória do PC não atinge nem 50% do total. O Acrobat e o Windows estão com as atualizações mais recentes instaladas. Alguém sabe o que pode ser? 

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 28, 2023

    Hi @Clarisse5C1C 

     

    Hope you are doing well and thanks for reaching out.

     

    What is the version of the Acrobat DC you are using? To check the version, go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

    Also, try to repair the installation from the help menu (Win Only) and see if that works.

     

    Let us know how it goes.

     

    ~Amal

    C
    Clarisse5C1CAuthor
    Participant
    November 28, 2023

    Olá Amal. Conforme dito o Acrobat já se encontra na versão informada e todos os processos indicados já foram realizados e não obtive êxito. Reinstalei o programa e o problema persiste. Obrigado pela boa vontade mas estes procedimentos já haviam sido realizados.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 5, 2023

    Hi there

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

     

    Also, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

    Regards
    Amal

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