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Rob98
Participant
June 27, 2017
Answered

Send for Signature Error Message: Could not Send

  • June 27, 2017
  • 3 replies
  • 25756 views

When I am trying to send a document in the Send For Signatures options I am getting an error message saying "An error has occurred.  Please try again."  My account is current with the correct email address linked but nothing I am doing seems to fix the issue.  Any tips as to how I can fix this so I can send forms to be signed?

This topic has been closed for replies.
Correct answer joostc61335508

Hi Anand Sri,

Thanks for your reply.

I received a new invitation from our corporate Adobe account to sign in and after this new invitation, the problem ceased to exist somehow.

Best regards,

Joost Cliteur

3 replies

kellyt51352153
kellyt51352153
Participant
October 22, 2018

I am also having this issue.  I purchased this and need it to work.  It was working fine before yesterday.  My personal business relies on this and I I need it to work.  It shows to upload the document to 60% every time, and then the message is an error message that says it cannot connect to the service and to try again. 

    kellyt51352153
    kellyt51352153
    Participant
    October 22, 2018

    I was able to sign in on a different device and send a document using cloud that way.  I have restarted my primary computer and signed out of adobe, but that still did not help. Can you tell me what I may need to do with that computer to make things work--everything was fine until yesterday.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    January 9, 2018

    Hello Joost,

    Sorry for the delay in response to your query and apologize for the inconvenience caused. The Account Name and Email does not affect if they are in capital unless they are spelled incorrectly.

    I have checked the records and you are subscribed to an active subscription of Acrobat Pro DC on your current email address(Adobe ID).

    Please connect the machine to a different network environment like a wireless or wired network or to a mobile hotspot and try to use the services.

    You may also try to use a different computer or a mobile device to use the service for a testing purpose. If the issue persists after trying the suggestions, please share a call back number, the best time for a callback, time zone via private message so that we can discuss further on this issue. How Do I Send Private Message

    Let us know how it goes.

    Regards,

    Anand Sri.

    J
    joostc61335508Correct answer
    Participant
    January 10, 2018

    Hi Anand Sri,

    Thanks for your reply.

    I received a new invitation from our corporate Adobe account to sign in and after this new invitation, the problem ceased to exist somehow.

    Best regards,

    Joost Cliteur

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    January 10, 2018

    That's so awesome to hear. Give us a shout if you need any assistance with Acrobat/Reader/Document Cloud Services in future.

    Regards,

    Anand Sri.

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    July 18, 2017

    Hi RobHouseworks,

    Sorry for the delay in response.

    If you are using Acrobat or Reader try logging-out and login-in back, check if that resolves the issue. If you still experiencing the problem you may use this service via web browser: https://cloud.acrobat.com/sendforsignature

    Let us know if that helps.

    -Tariq Dar

    J
    joostc61335508
    Participant
    January 9, 2018

    Hi Tariq Dar,

    Tried this, but doesn't work. I see changes in email address could cause this error and you at Adobe can resolve this somehow. Could you do so for me? Accountname/email address (should not be capitals, but somehow is like that in account details).

    Thanks in advance.

    -Joost Cliteur

    Mod removed email address. (this is an open User to User forum you should not post your email address in a reply)

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