Send for signature tool missing in Acrobat DC

Forum|Forum|8 years ago
November 18, 2017
15 replies
19320 views

This morning I received an error saying the server was unavailable when I tried to upload a PDF to send for signature. After a few hours, a new message popped up saying I wasn't connected to the Internet (though I was). After finally struggling with it all day, I decided to uninstall and reinstall. Now the Send for Signature tool has disappeared. I used it yesterday without issue, but today has been a different story. Restarting and reinstalling didn't work.

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Correct answer jamesa49588113

My Send for Signature Tool re-appeared earlier today. I suspect it related to a server issue on the Adobe side as shortly after I tried sending for signature via the Document Cloud Files link from within the account and I was unable. A message indicated the servers was having temporary issues and that I should try later. Additionally the support section showed a banner indicating Adobe was suffering issues. If this was the cause, it would be useful if Acrobat could indicate that there is a problem with the Adobe server rather than just removing that tool altogether (suggesting if there's something wrong with the subscription or PC application).

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forrestb35884297

Participant

Same exact experience for me. Can't get Send for Signature back.

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laurenf38201447

Participant

I have the exact same problem, too. I was using the "send for signature" tool earlier today. Then I also received a notification that I wasn't connected to the internet, even though I was. Now the "send for signature" tool has completely disappeared. It's not in the tool bar and I can't search for it. The only "send for" tool that pops up when I search is "send for comments." How do I get "send for signature" back?

I

indigodesigninc

Participant

I am also having this same problem. Have used the "send for signature" tool MANY times this past year. Suddenly today, I try to send a document through the "send for signature" tool, and it says I'm not connected to the internet (which I was). Then, after closing and re-opening Acrobat, the "send for signature" tool is gone. At the bottom of the screen is a link to the adobe cloud registration, and when clicked, it takes me to the "Adobe Sign" page, and wants me to pay for that app?? I sure hope that the "send for signature" is not now only available by purchasing yet another application...

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Ingen

Participant

I have the same problem: only able to select between 'Get a link' and 'Request signatures' - no 'Send a copy'. (maybe not same wording as my language is not English)

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jamesa49588113

Participant

I also have this problem as of this morning. Our business has two Adobe ID's. On both PC's Adobe Acrobat indicates no internet connection if you attempt to Send for Signature - even though there is a connection. After entering the email address for the recipient my PC lost the 'Send for Signature Tool' completely. I tried reinstalling Adobe Acrobat from Adobe Cloud. Send for Signature re-appeared but again indicated no internet connection. Tried to enter the email address again, and 'Send for Signature option' tool disappeared.