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PhilipL61
Participant
April 2, 2021
Answered

Send for Signatures hangs at 72% (still)

  • April 2, 2021
  • 21 replies
  • 58038 views

We are still having issues where Adobe Acrobat Pro DC 2021.001.20145  hangs at 72% when sending for signatures regardless of repair, updates, uninstall and reinstall.  I need a fix for this!

I'm attaching the System Report for review.  

    Correct answer LCAadmin

    Turned this settting off, fixed my issues for useres.

     

     

    21 replies

    Show previous replies
    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 5, 2021

    Hi PhilipL

     

    Hope you are doing well and sorry for the trouble. As described Adobe Acrobat Pro DC 2021.001.20145 hangs at 72% when sending for signatures and you have already tried repair, updates, uninstall and reinstall with no success.

     

    Please try to logout of the Adobe Acrobat Pro DC application, reboot the computer once and relogin and check if that helps.

    Also, please try to send the documents for signature online using the link: https://documentcloud.adobe.com/link/home/ and see if that works for you.

     

    Regards

    Amal

     

     

    I
    IrishCricket
    Participant
    May 29, 2021

    Hi Amal,

     

    This fix does not work. I am having the same issue with the upload stalling at 72%. Any suggestions?

     

    Jim

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    June 15, 2021

    Hi Amal,

     

    I do not have the request signature option from the link you supplied: https://documentcloud.adobe.com/link/home/ . I do not want to send a signed document, I would like to send a document to be signed by someone else.

    Kindly provide step by step instructions on how to resolve this issue.

     

    Thanks in advance

     

    Pro


    Hi, 

     

    Hope you are doing well. 

    To send a document for signature, you can use the "Request Signature" option on Document Cloud web or from/within Adobe Acrobat DC desktop application. 

    Here are the exact steps for how you can initiate the Request from-

    1- Acrobat DC desktop app:  Signature https://helpx.adobe.com/acrobat/using/send-for-signature.html 

    2- Document Cloud web : https://helpx.adobe.com/document-cloud/help/send-for-signature.html 

     

    If you do not get the option to send the document for signature, then please share the screenshot of the available options for you. 

     

    Thanks,

    Akanchha 

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