I'm having an issue sending a PDF contract for signatures.
After I enter the recipient's email address and click to the next step to designate where to sign, the app just spins and spins for all eternity. I end up having to force quit Acrobat.
Creative Cloud and all apps are up to date.
This feature was working flawlessly for me until about three weeks ago.
/t5/acrobat-discussions/send-for-signatures-not-working/m-p/15122575#M494770Jan 30, 2025
Jan 30, 2025
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Hi @ksc2165400,
Hope you are doing well. Sorry for the trouble, and the delayed response.
The team was aware of the issue and a fix has been released. Would you mind updating the app to the latest version (2024.005.2039x) and let us know if the issue is fixed?
-Souvik
/t5/acrobat-discussions/send-for-signatures-not-working/m-p/15128468#M495092Feb 02, 2025
Feb 02, 2025
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I have the same issue on my Microsoft Surface Pro notebook. The update has not sorted the problem. After I have signed my pdf doc and want to create the email to send it does nothing.
I can't even do a screenprint for you as there is no activity after I had applied a signature to a document and I go to the send an email with my completed document, nothing happens. Enormously frustrating. Is it to do with my computer that is a Snapdragon processor? My other computer does not have the problem.
Thank you for reaching out, and sorry about the delay in response.
If you are still experiencing the issue, please check if you can send the document using the Acrobat web application.
If you can share a screen recording of the steps you take to complete the form and send the document for signature, it will help us understand the issue. Also, share the current Acrobat and OS version numbers that are in use.
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