Send for signatures not working

Forum|Forum|1 year ago
September 4, 2024
2 replies
499 views

I'm having an issue sending a PDF contract for signatures.

After I enter the recipient's email address and click to the next step to designate where to sign, the app just spins and spins for all eternity. I end up having to force quit Acrobat.

Creative Cloud and all apps are up to date.

This feature was working flawlessly for me until about three weeks ago.

Please help!

C

caring_wanderlust4571

New Participant

I have the same issue on my Microsoft Surface Pro notebook. The update has not sorted the problem. After I have signed my pdf doc and want to create the email to send it does nothing.

S_S

Community Manager

Hi @caring_wanderlust4571,

Hope you are doing well. Sorry for the trouble.

Would you mind sharing a screen recording of the issue for a better understanding and assistance?

Also, please ensure that the app is updated to the latest version (2024.005.20241) for the best experience.

-Souvik

Meenakshi Negi

Community Manager

Hi Souvik

I can't even do a screenprint for you as there is no activity after I had applied a signature to a document and I go to the send an email with my completed document, nothing happens. Enormously frustrating. Is it to do with my computer that is a Snapdragon processor? My other computer does not have the problem.

Kind regards

JW Alderslade (CA)SA

[cid:c1aa180a-3377-4c59-9a72-4ce99e249d23]

________________________________

[cid:2030ce27-2853-45a4-b9f7-216e9a3fcf8d]: +27 83 250 3861 |[cid:6c93a53c-c85f-465b-b539-dbc60105fc7e]:james@thebe.co.za

Hi caring_wanderlust4571,

Thank you for reaching out, and sorry about the delay in response.

If you are still experiencing the issue, please check if you can send the document using the Acrobat web application.

If you can share a screen recording of the steps you take to complete the form and send the document for signature, it will help us understand the issue. Also, share the current Acrobat and OS version numbers that are in use.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

S_S

Community Manager

Hi @ksc2165400, Hope you are doing well. Sorry for the trouble, and the delayed response. The team was aware of the issue and a fix has been released. Would you mind updating the app to the latest version (2024.005.2039x) and let us know if the issue is fixed? -Souvik

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