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owghh
Participating Frequently
April 12, 2023
Answered

Send PDF by eMail: Attachment-option not available any more?

  • April 12, 2023
  • 4 replies
  • 17703 views

Hi, when clicking on the Envelope icon in Acrobat, there used to be a window offering two options: as an attachment via my standard mail-app, or as link to a cloud version. Since yesterday that window is shown all blanc for less than a second, then after some moments of hesitation (no chance to chose anything, thus) an eMail with a link is generated without further confirmation.

How can I get „Send as attachment“ back? (btw, as mentioned by others before: I’d love to be able to set this behaviour once forever, and not having to confirm every single time again.)

Acrobat 2023.001.20143 on Mac OS 10.15.7, standard mail app: Apple Mail

    Correct answer Meenakshi Negi

    Hi  owghh and lexxlevi,

     

    Thank you for your patience so far.

     

    To send the PDF as an email attachment by default, disable the "Send link in attach to email (Sign-in required)" option in Acrobat Preferences.

    Go to Edit > Preferences >  Email accounts in Acrobat or Acrobat Reader on a Windows machine. For Mac, Application Preferences > Email accounts.

    Refer to the screenshot attached below:

     

    Thanks,

    Meenakshi

     

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

     

     

    4 replies

    M
    Mitchell38489736vcw0
    Participant
    July 16, 2024

    Has this been figured out?  I did the preference uncheck the send as a link button, rebooted my computer, did a dance and said a prayer and I still can't send as ann attachement from Acrobat Adobe Pro.  version 11 worked great but Pro ina pain in the but.  

     

    Please help

    T
    Tara30989110gbvf
    Participant
    July 17, 2024

    Hi - i called into support and they were able to remote into my computer and get it resolved for me.  I would call or chat with support. 

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    April 17, 2023

    Hi  owghh and lexxlevi,

     

    Thank you for your patience so far.

     

    To send the PDF as an email attachment by default, disable the "Send link in attach to email (Sign-in required)" option in Acrobat Preferences.

    Go to Edit > Preferences >  Email accounts in Acrobat or Acrobat Reader on a Windows machine. For Mac, Application Preferences > Email accounts.

    Refer to the screenshot attached below:

     

    Thanks,

    Meenakshi

     

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

     

     

      L
      lexxlevi
      Participant
      April 17, 2023

      Correct

      I tried it once without success, but now it works.

      Thank you very much

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      April 17, 2023

      You are welcome lexxlevi!

      Let us know if we can be of any help.

       

      Thanks,

      Meenakshi

       

      Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      April 14, 2023

      Hi owghh and lexxlevi,

       

      Thank you for reporting this, and sorry for the inconvenience caused.

      We have contacted the Engineering team for more information and will get back to you soon.
      We appreciate your patience on this.

       

      Thanks,

      Meenakshi

       

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      April 12, 2023

      Hi owghh,

       

      Thank you for reaching out.

       

      Would you mind sharing the screen recording of the workflow?

      Did you try reinstalling the application? If not, try using the following steps: 

      - Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

      - Reboot the machine.

      - Reinstall Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

      If the issue still occurs, we may need logs.

      Let us know how it goes.

       

      Thanks,

      Meenakshi

      L
      lexxlevi
      Participant
      April 13, 2023

      Hello, I have the same problem since yesterday. It probably happened after a Windows update. I tried the reinstallation as described but it was unsuccessful. When I click the envelope icon, it immediately saves and shares to Adobe Cloud. My e-mail is saved in the settings and the firewall is not blocking the program.
      Many thanks for the support.
      ll.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      April 13, 2023

      Hi lexxlevi,

       

      Thank you for reaching out and sharing the information.

      Could you please confirm the application and OS version number?

       

      Thanks,

      Meenakshi

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