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send to email - not attach the file

Community Beginner ,
Jan 29, 2023 Jan 29, 2023

I try to send the document to email.

Outlook opens but in the body of the message it only gives me a link to the document. It does not attach the document itself.

I changed the option to send with or without a link in the preferences.
did not help.

 

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General troubleshooting
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1 ACCEPTED SOLUTION
Community Beginner ,
Jan 31, 2023 Jan 31, 2023
LATEST

I don't know how it's related, but it worked out as soon as I unchecked "allow opening of non-pdf file attachment". It is in the settings in the trust manager.

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Adobe Employee ,
Jan 30, 2023 Jan 30, 2023

Hi there

Hope you are doing well and sorry to hear that

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20314 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Let us know how it goes.

 

Regards

Amal

Regards
Amal
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Community Beginner ,
Jan 30, 2023 Jan 30, 2023
It's acrobat pro with license. I downloaded with adobe cloud. It's the last
version.
Of course I uninstalled and installed again.
I will try with another profile.
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Community Beginner ,
Jan 31, 2023 Jan 31, 2023
LATEST

I don't know how it's related, but it worked out as soon as I unchecked "allow opening of non-pdf file attachment". It is in the settings in the trust manager.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines