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Shelley24425191j0ga
Participant
June 17, 2022
Answered

Sending a Password Protected Doc for Signature

  • June 17, 2022
  • 5 replies
  • 14791 views

Hey, 

 

I am looking for a way to send a password protected PDF for signature - that requires the signers to enter the password to see the document and sign. Currently, I can set a password on the doc but the signers can still see the entire document when signing. The only need to enter a password if the doc is downloaded and opened. 

 

Is there a fix for this?

 

Thank you!

~Shelley

    Correct answer JC19380

    This resolved the issue for many of our users with this same complaint.

    • Close Adobe
    • Open a command prompt:  REGEDIT
    • Locate:  Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices\bUpdater - Delete the file.

    * If the e-signature tool is still not showing, open the program from the shortcut, select “See All Tools”, scroll to Forms & Signatures\Request E-signatures., click on drop-down and choose Add Shortcut.

    5 replies

    L
    LIBBY228645566r1f
    Participant
    January 26, 2024

    I needed this feature as well and was getting ready to cancel my subscription until I found the option to revert to the older version. I went to Menu in top left corner and then down to "Disable new Acrobat." After doing this and then restarting it took me back to the old version where you could password protect and get signatures. 

      M
      Maria268281878w2l
      Participant
      February 20, 2024

      I still cannot figure out how to add the password even when I turn the doc back to legacy.  The ability to add the password is gray shaded.  Are there any updates to how to do this?  I would love to send the file for signature and have the recipient need to enter a password to open and review, then sign. And, when they sign, I want the copy that is sent to them and back to me to also be protected and not able to be opened without a password. 

        J
        JC19380Correct answer
        Participant
        February 20, 2024

        This resolved the issue for many of our users with this same complaint.

        • Close Adobe
        • Open a command prompt:  REGEDIT
        • Locate:  Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices\bUpdater - Delete the file.

        * If the e-signature tool is still not showing, open the program from the shortcut, select “See All Tools”, scroll to Forms & Signatures\Request E-signatures., click on drop-down and choose Add Shortcut.

        G
        gideonaina
        Participant
        October 23, 2023

        DocuSign does this very well and I am surprised that Adobe Sign does not. It is standard security practice to password-protect an unsigned document so that only the intended recipient can open and sign it.

        Wake up Adobe!

         

          Amal.
          Amal.
          Legend
          October 26, 2023

          Hi there

           

          This option is available in Adobe Sign, as shown in the screenshot below:

          For more info, please go through the help page https://helpx.adobe.com/acrobat/using/send-for-signature.html

           

          Regards

          Amal

          L
          Lindsey32592062e4gv
          Participant
          October 31, 2023

          Hi Amal

           

          My screenshot looks nothing like yours (see below). I am using Adobe Acrobat pro. Is yours a different product?

           

           

          M
          Metz Financial
          Participant
          August 17, 2023

          Did anyone ever figure this one out? I also am trying to password protect documents sent out before signature so the client has to type in password first to view and sign their document.

            J
            Janet5C72
            Participant
            August 17, 2023

            Would love to have the answer to this request/question.

            Trying to email the highly confidential document so the client has to type in password first to view and then sign it and send it back.

             

              Amal.
              Amal.
              Legend
              August 18, 2023

              Hi there

               

              Thanks for reaching out.

               

              It is the design behavior of the application. Once the PDF file is secured using the password, it can not be sent for signature via the document cloud.  There isn't much we can do.

               

              ~Amal

              Amal.
              Amal.
              Legend
              June 17, 2022

              Hi Shelley

               

              Hope you are doing well and sorry for the trouble.

               

              Would you mind sharing the steps you are doing to password protect the PDF file and send for signatures?

               

              For information about password protecting the PDF file please go through the help page https://helpx.adobe.com/acrobat/using/securing-pdfs-passwords.html

               

              Also, note that sharing the protected PDF file for signature is not allowed via Adobe Sign. You may share the protected PDF via email.

               

              Hope this information will help

               

              Regards

              Amal

               

               

              D
              Daniel25941109ahg5
              Participant
              October 5, 2022

              So I can either password protect a .pdf OR send it for signature, not both? Realtors do it all the time. 

                Amal.
                Amal.
                Legend
                October 6, 2022

                Hi @Daniel25941109ahg5 

                 

                Hope you are doing well. Please go through the help page https://helpx.adobe.com/sign/using/password-protect-documents-for-signature.html and see if that work for you. 

                 

                Regards

                Amal

                try67
                Community Expert
                try67Community Expert
                Community Expert
                June 17, 2022

                It's impossible to sign a file without being able to see it first.

                S
                Shelley24425191j0gaAuthor
                Participant
                June 17, 2022

                Thank you, that is correct. I want them to be able to view the document before signing. My hope is to find a way to require a password for them to view the file and sign. Just as an added sense of security that someone else couldn't accidentally open the email to view the document. 

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