Sending a Password Protected Doc for Signature

[Shelley24425191j0ga]

Hey, 

I am looking for a way to send a password protected PDF for signature - that requires the signers to enter the password to see the document and sign. Currently, I can set a password on the doc but the signers can still see the entire document when signing. The only need to enter a password if the doc is downloaded and opened. 

Is there a fix for this?

Thank you!

~Shelley

[HannahJoy97]

Completely Agree with WSpan01. Waiting to get clart from Adobe on this.

[Elizabeth260344542zwa]

I second this.  I use password protected e-sign documents all of the time, and Im not longer able to do so. Amal's answers are not helpful and not providing a resolution.

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out.

Have you tried the steps provided in the correct answer? Please try the steps and see if that helps.

Also, go through the help pages listed below and see if that works:

- https://helpx.adobe.com/acrobat/using/send-for-signature.html

- https://helpx.adobe.com/sign/using/password-protect-documents-for-signature.html

Regards

Amal

[LIBBY228645566r1f]

I needed this feature as well and was getting ready to cancel my subscription until I found the option to revert to the older version. I went to Menu in top left corner and then down to "Disable new Acrobat." After doing this and then restarting it took me back to the old version where you could password protect and get signatures. 

[Maria268281878w2l]

I still cannot figure out how to add the password even when I turn the doc back to legacy.  The ability to add the password is gray shaded.  Are there any updates to how to do this?  I would love to send the file for signature and have the recipient need to enter a password to open and review, then sign. And, when they sign, I want the copy that is sent to them and back to me to also be protected and not able to be opened without a password. 

[JC19380 · Accepted solution]

This resolved the issue for many of our users with this same complaint.

• Close Adobe
• Open a command prompt:  REGEDIT
• Locate:  Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices\bUpdater - Delete the file.

* If the e-signature tool is still not showing, open the program from the shortcut, select “See All Tools”, scroll to Forms & Signatures\Request E-signatures., click on drop-down and choose Add Shortcut.

[Maria268281878w2l]

What exactly is this deleting though? 

[Maria268281878w2l]

I just checked and I don't even have that file anyway.  I can drill down all the way to "FeatureLockDown" but then the options after that are only "cDefaultExecMenuItems", "cDefaultFindAttachmentPerms", cDefaultLaunchAttachmentPerms", and "cDefaultLaunchURLPerms". 

[Maria268281878w2l]

Everyone! I have the fix!  You have to open Adobe in the web browser, not the app.  You click "E signature" from within your Adobe account online and it will take you to a page where you can drag the file from your computer to the box so you can get signatures on it.  From there you will be able to add password protection twice. This is important because if you only add it in one place then it is only protected once.  In other words, it's either protected requiring them to enter the password in order to view and sign OR it is protected requiring a password on the copy that is sent back after signature.  This is an issue for any document with secure information.

So, instead, you will add the password protection at the top right next to the place where you put their email address. You have to enter the email address before this arrow will appear. It's a drop down arrow.  Then you will add a password (can just be the same one) on the bottom right (this is where it looks the same as in the past). So, there are TWO spots to put the password.

I hope this helps!

[Dana5CB0]

This worked for me! Thank you for solving an annoying glitch!