Sensitivity labels not showing in pdf

[31318324xvwc]

We are asked to use Sensisitivity label . I have correct license and also nstalled the registry key but in the Protect i cannot see Microsoft sensisitivity label 

[AkanchhaS]

Hi @31318324xvwc 

Hope you are doing well.

Do you hold an Enterprise license for Adobe Acrobat? 

If your admin has created labels with pre-defined permissions, you can use these labels on your Acrobat documents.

1. Open a PDF document on which you are required to apply an Admin-defined label.
2. Choose File > Protect PDF > Select a Microsoft Sensitivity Label.

Alternatively, choose Tools > Protect > Select a Microsoft Sensitivity Label.

3. If prompted, in the following screens, enter your MPIP email ID and password to sign in.

4. Click the Highly Confidential > Specific People label and click Apply.

Please refer to the detailed steps mentioned in this help article to know more about sensitivity labels https://helpx.adobe.com/enterprise/kb/mpip-support-acrobat.html 

Thanks,

Akanchha 

[31318324xvwc]

Hi,

I hold the license and in the screenshot you can see in the Protect I cannot see the Microsoft sensitivity label. I have labels for files and emails where I label it but I cannot see those in pdf

[31318324xvwc]

All the regitry key is installed and i can see the labels in my files and emails but not in PDF

[mariahweyne]

That's because you are using Acrobat's New Experience. Introducing the new Acrobat experience (adobe.com)

[31318324xvwc]

Please let me know if i don't have the correct license or i have to uninstall and install 

[AkanchhaS]

Update your Adobe Acrobat Pro to the latest version. Acrobat>hamburger icon>help>check for updates

Then install the latest version of the MIP plugin from here: https://helpx.adobe.com/acrobat/kb/mip-plugin-download.html

Reboot computer and check back. 

Your product is fine, but its seems that the resistry changes for the installation of MPIP are not implemented successfully. 

Did you try the exact steps given here: https://helpx.adobe.com/enterprise/kb/mpip-support-acrobat.html 

Once, switch back to Acrobat's old UI and see if you get these lables there.

• Click on the hamburger icon in the upper left corner.
• Click on Disable New Acrobat

Thanks,

Akanchha