Setting up a new print setting format

[deepaka1112]

Hi

I hope I have the forum.

I am trying to create a new print format setting but all I can see is:

Whereas a colleague of mine can the following screen with the option to add extra setting.

We have (apparently) the same acrobat version

can anyone assist.

Thanks

[try67]

My reply got deleted with your other post (MODS: If you remove a post, make sure to remove the one WITHOUT replies...), so I'll repeat it here:

The issue is that the dialog is cut off.  What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

[deepaka1112]

Hi

It's:

Version 2024.002.21005  (64bit)

Hope this helps

Thanks

[Tariq Ahmad]

Hi @deepaka1112,

Sorry for the delayed response. Does your colleague have the same hardware and the same OS?
In the meantime, launch Acrobat > Help Menu > Repair Acrobat Installation. Follow the onscreen instructions and let us know how it works. 

Also, if possible, please let us know the processor's name installed on the machine. To check your PC hardware specs, click on the Windows Start button, then click on Settings (the gear icon). In the Settings menu, click on System. Scroll down and click on About. You should see specs for your processor, Memory (RAM), and other system info on this screen, including the Windows version.

~Tariq