Skip to main content
Participant
March 3, 2025
Question

Share File (email) Not working in Adobe Acrobat Pro 2020 with Sequoia 15.4 Mac upgrade

  • March 3, 2025
  • 1 reply
  • 212 views

I upgraded to Sequoia 15.4 and after doing so the Share File (email) option does not work any longer.  No erro message, just a blank screen.  Normally it would drop the file into the start of an email in MacMail.

1 reply

creative explorer
Community Expert
Community Expert
March 4, 2025

@stephenw40479775 I would probably think after doing the update, it might sometimes reset or alter application permissions. It's possible that Acrobat Pro 2020 no longer has the necessary permissions to interact with Mail. 

According the system requirements, Acrobat Pro 2020, might not be fully compatible with the latest macOS updates.
https://helpx.adobe.com/ca/acrobat/system-requirements-acrobat-2020.html 

macOS

Acrobat Pro 2020 (Acrobat Standard 2020 is not available on macOS)

  • Intel processor
  • macOS v10.14, macOS v10.15, macOS v11, macOS v12, macOS v13, or macOS v14 (Sonoma)
  • Safari 10.0 or 11.0 (browser plug-in for Safari supported on 64-bit Intel processor only)
  • 2GB of RAM
  • 2.75GB of available hard-disk space
  • 1024x768 screen resolution
  • This software will not operate without activation. Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.* Phone activation is not available.
m