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dirkh70978478
Participating Frequently
July 8, 2024
Answered

Shared file not available: We're still getting this shared copy ready. Try refreshing ...

  • July 8, 2024
  • 1 reply
  • 4116 views

Dear All,

somebody is trying to share his PDF documents with me and I receive the following error:

"Shared file not available: We're still getting this shared copy ready. Try refreshing after a few seconds."

After som hours the error is still the same. This is pretty bad.
In this communitiy I was not able to find any answer. Only hints like "Upload files again" - which is not relevant, because I dont habe the file to share.

From what I see this is a very basic function that is not working with ADOBE.


Please help.

    Correct answer Amal.

    Hi there,

     

    Hope you are doing well and thanks for reaching out.

     

    Is this an issue with a specific PDF file or with all the PDFs, please ask the sender to try with a different PDF file and check

     

    What is the worflow/steps the sender is doing to share the file? Please ask him to create a shareable link and share using the third party apps Microsoft Outlook, Gmail, WhatsApp, Microsoft Teams, or the default email client as described here https://helpx.adobe.com/acrobat/using/sharing-pdfs.html  and see if that works.

     

    Also, if you are trying to open the PDF in a web browser, please try to clear the cache and cookies and reset the browser and see if that helps. You may also try using a different web browser and check.

     

    Additionally, try downloading the file to your computer locally and see if that helps.

     

    Let us know how it goes.

     

    ~Amal

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    July 16, 2024

    Hi there,

     

    Hope you are doing well and thanks for reaching out.

     

    Is this an issue with a specific PDF file or with all the PDFs, please ask the sender to try with a different PDF file and check

     

    What is the worflow/steps the sender is doing to share the file? Please ask him to create a shareable link and share using the third party apps Microsoft Outlook, Gmail, WhatsApp, Microsoft Teams, or the default email client as described here https://helpx.adobe.com/acrobat/using/sharing-pdfs.html  and see if that works.

     

    Also, if you are trying to open the PDF in a web browser, please try to clear the cache and cookies and reset the browser and see if that helps. You may also try using a different web browser and check.

     

    Additionally, try downloading the file to your computer locally and see if that helps.

     

    Let us know how it goes.

     

    ~Amal

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