Shared PDFs disappear - lose comments

Hello @Laura250897853svv!

I hope you are doing well. Thanks for reaching out, and we're sorry for the trouble you had.

When you share a PDF via email using Acrobat's Share feature, the file is uploaded to Adobe Document Cloud, and your colleague receives a link to that cloud-hosted version. Any message you include during sharing is added as a comment to that cloud version—not to your local file.

When you reopen the file from your hard drive, it's just the original version—no comments or sharing history are embedded in it.

To find the shared version:
Open Adobe Acrobat.
Go to Home > Shared > Shared by You.
Click the document to view comments and sharing activity.

Use "Send for Review" (Shared Review) via Acrobat

Go to Tools → Review & Approve → Send for Review (shared review).

This initiates a cloud-based review where all comments are stored and synced online.

Where to Access: You can view and manage the document (with all comments) via:

Acrobat Desktop: Home → Shared by You

Acrobat Web Interface: Document Cloud shared review link.

To preserve comments:
If you want a single version of the file with all comments:

Open the shared version from Document Cloud.
Download it using Acrobat desktop (not from the browser or email link).
This ensures comments are embedded in the downloaded file.

A few helpful Adobe resources: Share a document via link, Viewing PDFs, and viewing preferences.

I hope this helps.

Thanks,

Anand Sri.

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