Participant

Question

Sharepoint Online - Opening to Desktop App - Error on all PDF Files

Forum|Forum|10 months ago
April 3, 2025
3 replies
4360 views

Hello Adobe Support,

We have encountered an error on our systems where staff who use Sharepoint are able to open and preview their pdf documents via their browser (Chrome, Edge, etc) but when they click to 'Open In Desktop App' button while the app opens the users are getting the above error message.

Opening of the documents works perfect fine if they are downloaded first and then opened, but the users want to make live document changes not have a copy of the document that they change and then need to replace the OG one.

We've run thorugh a number of troubleshooting steps to rectify this issue already.

1. Reset Browser cache

2. Run adobe installation repair

3. Check for enhanced security settings within Adobe preferences

4. Check for if sharepoint allows for less secure apps

5. Uninstall and reinstall Adobe Acrobat using a registry cleanup tool like Revo

The issue only occured recently and we're starting to run checks to see if there was a possible google chrome update that broke this access function, though that wouldnt explain why edge and the others also dont work.

V

vfwdit2

Participating Frequently

We are having the same problem. Strangely, it works fine for me, as I'm a full on SharePoint admin.

We notice for users, the PDF opens fine in Adobe Document Cloud, but the location of the file is incorrect.

When you click the down arrow next to the file name when it's loaded in Adobe Document Cloud, but before you click the "Desktop" button, it says "xxxxx's OneDrive" and something else. Clicking Desktop gets the file open failed error.

When I try it on my account, full on SharePoint admin, it says the proper location of the file in Adobe Document Cloud as the folder name, etc.

The user has full permissions to the library and can open the file from Adobe Acrobat directly by navigating to it manually in Adobe Acrobat, but clicking "Desktop" in Adobe Document Cloud doesn't work.

I think the location of file being wrong for user's in Document Cloud is the root of the issue.

Can anyone else confirm their location is wrong?

K

Kevin385754680smw

Participant

Very glad to see others talking about this, I thought I was going crazy. This started happening to us recently as well, we see the creator's "xxxx OneDrive' as the base root of a file when opened from a modern sharepoint library. Clicking 'Desktop' button opens Adobe Acrobat DC but gives the same error as the OP.

The first time I clicked the 'Desktop' button, it opened Adobe Acrobat DC and said I was trying to open a OneDrive Business file. It prompted me to enter my email into 'Sign In to OneDrive'. Then it had me accept some permissions for Adobe App (see screenshot) but it still gave the same error after going through the setup.

Other oddities, if I use the 'open with | open in adobe acrobat' option it still opens the file in the web adobe viewer with incorrect OneDrive issue. However if I use the 'open in adobe acrobat' while viewing the same library in Teams, then it opens in web adobe viewer BUT it shows the proper origin location of the file (not OneDrive). Also opening a PDF from a classic SharePoint library opens the file in web adobe viewer but it shows the correct origin location.

Clearly a bug that recently happened since this all worked before but I'm glad to read of others seeing this, if only so we share the pain together 🙂

D

david_6816

Participant

Our desktop team is working with Adobe on this, here is the information I got back from them:

The issue of opening files in Acrobat from SharePoint and having the “adding OneDrive Business” is being worked. An Adobe engineering team is working with Microsoft team for the fix.

D

default8y76y5996gj4

Participant

Hello, I'm having the exact same issue, it only started very recently and I have tried everything in the link provided by S.S.

File no longer opens from edge or chrome when it was working seamlessley before.

S_S

Community Manager

Hi @accurate_7280,

Hope you are doing well. Sorry for the trouble with opening files in Acrobat.

Would you mind trying the steps mentioned in the help article: https://adobe.ly/3R0s06L, and check if the configurations are at place, for both Acrobat and Sharepoint hand-shaking among each other.

Let us know if the steps work for you.

Regards,
Souvik.

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