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Sharing and email option not working in Acrobat Pro DC with Macintosh, Mac Mail.

Forum|Forum|7 years ago
November 8, 2018
2 replies
6537 views

I'm using MacOS Mojave, Version 10.14.1. I also use MacMail. When I open a Adobe Acrobat Pro DC PDF file, it shows the blue share button and the email envelope button, but when I go to click one of them, it automatically freezes up and greys out either option. Anyone else experiencing this problem?! Help!

Edit and convert PDFs

Correct answer AkanchhaS8194121

Hi Jwalker,

What is the exact version of Acrobat you are working on? Open Acrobat>About Acrobat

Adobe Acrobat official update (19.008.20080) is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates

Release Notes | Adobe Acrobat, Reader

Try sending a different PDF and see if that works? As it might be an issue with specific file.
If the update doesn't work, then use cleaner tool to uninstall the application- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it.

We would be looking forward for the update.

Regards,

Akanchha

S

sarahe61565125

Participant

I am having this same problem and am using the latest version of acrobat.

Meenakshi_Negi

Legend

Hey Sarah!

Thank you for reaching out and reporting this.

Could you please provide more details about the issue?

- What happens when you try to use the Share option in Acrobat?

- Are you using the latest version of Acrobat? Please share the version number using the steps suggested here: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

- Did this issue started occurring recently?

In the meantime, check if you can share the file online. Open this link and sign in using your Adobe ID. Then go to Share.

Let us know if you need any help.

Thanks,

Meenakshi

S

sarahe61565125

Participant

Hi Meenakshi,

I am on a mac running Catalina 10.15.7 and using Arobat DC Pro 2020.013.20064.

I noticed this a couple of days ago. I have used share in the past few weeks with no problem, but now, with *any* pdf file I just get a completely blank dialogue box.

I was able to manually upload a file to creative cloud and get a link to share, but not able to share out to individual email addresses

AkanchhaS8194121Correct answer

Legend

Hi Jwalker,

What is the exact version of Acrobat you are working on? Open Acrobat>About Acrobat

Adobe Acrobat official update (19.008.20080) is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates

Release Notes | Adobe Acrobat, Reader

Try sending a different PDF and see if that works? As it might be an issue with specific file.
If the update doesn't work, then use cleaner tool to uninstall the application- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it.

We would be looking forward for the update.

Regards,

Akanchha

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