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LindyHop1943
LindyHop1943
Known Participant
January 15, 2019
Question

Show scanner's user interface is aktivated(!) and greyed out for WIA driver

  • January 15, 2019
  • 2 replies
  • 3462 views

I'm using the current version of Acrobat DC and a Brother MFC-J5320 printer/scanner via LAN.

After we had to exchange one printer for the same model I reinstall the drivers to get the new LAN settings corrected. I also updated Creative Cloud.

When I use the WIA driver the checkbox for "show scanner's user interface" should be unchecked, but it is is checked and greyed out. Every time I want to scan, the scanner interface pops up. The settings in the scanner interface are not saved. When I choose the paper feeder the first page is pulled in and scanned. All other pages are just moved through, but not scanned. It is annoying and extremely frustrating.

I can't turn off the scanner inerface, due to the greyed out box. Accoridng to other statements by Adobe support staff the box shoudl be greyed out, but not selected.

Is there a bug in Acrobat?

Thanks for any help! It drives me crazy and I have so much work to do.

Marcus

    This topic has been closed for replies.

    2 replies

    I
    imeithecreator
    Participant
    February 6, 2021

    Looking at this post, I face the same issue also, I managed to fix this by simply updating Adobe Acrobat, if this doesn't work, you can try another method like using your printer driver's app, for example I use Epson so I have an "Epson Scan Utility" and I know everyone likes to use Adobe's scanner since it's easier but I can use either, in the case that this is the same issue we faced.

      D
      default4u70b32x7af2
      Participant
      February 18, 2023

      For years I could scan by setting my own parameters. I haven't changed the printer/scanner (Epson Et-3700) or laptop, but suddenly Acrobat switches to the native interface! I can't unclick it -- very frustrating! I've updated the drivers and re-installed the printer, but Acrobat insists on the native interface. After 90 minutes, I give up.

      G
      GeoffHart80
      Participant
      March 3, 2023

      Same here - extremely frustraing

      atari56
      atari56
      Participating Frequently
      May 13, 2020

      Was this ever addressed? I am having a similar issue out of the blue - the first page shows up in the scan, all the remaining pages are pulled through the scanner but not scanned into acrobat.

        LindyHop1943
        LindyHop1943Author
        Known Participant
        October 22, 2020

        No! It was never addressed! Twain is depreciated in Win 10. WIA is the supported interface and Acrobat still doesn't support it well.

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