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Brendon28714034st8e
Participant
March 25, 2023
Question

Sick of Adobe crashing on initializing. Can't find a solution anywhere.

  • March 25, 2023
  • 1 reply
  • 477 views

Adobe crashes every time I open a document, within seconds.  I've tried everything on every help post I've found and nothing works.  I get a blank pop up just before it crashes.  There was a time I got an "initializing registration..." pop-up, but I've been trying to fix this for so long that I can't remember how I even got to that point.  I've altered my Firewall, changed my registry, made sure I have the latest update, uninstalled and reinstalled, the list goes on.  Nothing works.  I'm seen posts about this problem dating back to 2018 - how is this still an issue?  I'm paying for a product I can't use.  Can anyone please offer a solution.

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1 reply

T
Taylor M.
Participant
April 6, 2023

Hello! I just finished solving this exact issue for an end-user and after running into many dead ends like you, I wanted to share what worked for us. 

 

- User-A opened Adobe and went to go scan/print, suddenly application hung up unresponsive.

- Ever session after that was unresponsive within seconds of opening Adobe

- Signing into User-B on the machine allowed the app to open fine without issues, even with User-B and User-A's Adobe signin (which was really weird)

- Attempted to remove every cache folder I could find, no luck

- Reinstalling completely, no luck (still tried to pull from User-A cache)

- Went to Adobe account (https://account.adobe.com/?lang=en) and signed in as User-A

- Under Plans and payment, found Activated Devices (note: User is Enterprise user, not personal license. Activated Devices might be somewhere different)

- Deactivated User-A's device

- Restarted machine (just for safe measures) and opened app

- Did NOT immediately crash, required re-sign in.

 

After signing back in, issue was resolved! Hope this helps, saw a few people having this issue with no modern solution.

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