Sign digitally with certificate in 2022.001.20142 issue

[snokas782721]

Hi,

Since we updated Adobe Acrobat Reader DC to 2022.001.20142 version we cannot digitaly sign our PDF documents.

Open a random pdf-file

Click tools - certifice

Click sign digitally

Choose where to put your signature

Choose your certificate

Check "lock document after sign" (same issue if you don't doh)

Click sign

Pop up askes were to save the file

Save the file

Then this error occurs and my sign NRKNLA dissapers

Error something like: windows supplier of cryptography reported an issue - ASN1 - incorrectly tag value. Error code 2148086027

In version 2022.001.20117 this works as expected.

Any ideas?

Thanks

[snokas782721]

OS: Windows 10 version 21H2

[Kannan25040932u1h4]

Will OS: Windows 10 Version 21H2 resolve the issue or not? I am having OS : Windows 10 Version 21H2, but could not able to sign the documents. due the error "windows supplier of cryptography reported an issue - ASN1 - incorrectly tag value. Error code 2148086027".. What is the solutioon and how to resolve the issue.. Can anyone help with me ?

Rgds

Kannan b

[snokas782721]

No, Windows 10 Version 21H2 won't help.

[riya29407008]

Hello,

I was facing the same problem with same error code. Here is the solution that worked out - 

Go to Edit ---> Preferences ---> Security (Enhanced) ---> Untick the "Enable Protected Mode at startup" under Sandbox Protections. Then click "OK" and then restart your adobe application.

Hope this will be helpful.

[snokas782721]

Hi,

Unfortunately this is not a solution. We must have Protected mode enabled, and as i describe this used to work.

Our solution is to remove Acrobat and use another pdf-reader.

[Pankaj296323634doz]

Thank You Riya.

[balajiauto34680192iko4]

Dear Mam,

  Thanks you varry much, this is working.

[Meenakshi Negi]

Hello,

Sorry for the delay in response.

Please refer to the information provided on the following page: https://helpx.adobe.com/acrobat/kb/key-does-not-exist-error-code-2148073485.html. 

Check if that helps.

If the issue persists, let us know.

Thanks,

Meenakshi

[atul25076904zk5w]

Hello Meenakshi,

Its not working, please fix ASAP

[Meenakshi Negi]

Hi Atul,

Please check if the steps suggested by Ravikant work for you.

Let us know how it goes.

Thanks,

Meenakshi

[Rahil251134840jyr]

This solution doesn't work. My certificate is already SHA256. Yet it has stopped working on version 2022.001.20142

[Ravikant]

1. PREREQUISITES
2. CryptoID SDK
3. Certificate is enrolled inside CryptoID
4. Adobe and Office
2. DIGITALLY SIGN ADOBE ACROBAT READER DC
1. Open Adobe, follow the steps:
Click Edit-Preferences
Click Security, select Use SafeLogic and then click OK
Ó Longmai Technology Co.,Ltd, 2022 Page 3 of 18
Click Security (Enhanced), make sure select the same options as the image shown :
After the settings, restart your Adobe, then click Edit-Preferences, click Security
(Enhanced), you can see the page is shown like this:
Ó Longmai Technology Co.,Ltd, 2022 Page 4 of 18
Then click Signatures, Select More on the Identities & Trusted Certificates.
Unfold Digital IDs, select PKCS#11 Modules and Tokens:
Ó Longmai Technology Co.,Ltd, 2022 Page 5 of 18
Then click Attach Module:
If your Windows Operation System is 64bit, and your Adobe is 64bit as well, then
you need load library from C:\Windows\System32\CryptoIDA_pkcs11.dll
Ó Longmai Technology Co.,Ltd, 2022 Page 6 of 18
If your Adobe is 32bit, then you need load library from C:\Windows\SysWOW64\
CryptoIDA_pkcs11.dll
Then you can see CryptoID Module is loaded. (here my Adobe is 64bit, thus I load library from
C:\Windows\System32\CryptoIDA_pkcs11.dll , if your Adobe is 32bit, you should load from another path,
check the content above)
Ó Longmai Technology Co.,Ltd, 2022 Page 7 of 18
Then unfold the PKCS#11 Modules and Tokens, click Longmai PKCS11# Library,
then click Login button. Input your token password and then click OK.
Now you can use Adobe sign PDF.

[Rahil251134840jyr]

Thank you. This works.

[J J25192331n630]

Hi, I was getting the below error when trying to sign

"Windows Cryptographic Service Provider reported an error:
ASN1 bad tag value met.
Error Code: 2148086027"

And the solution you gave works! Thank You!

[Vijay Puthran]

This solution worked for me as well.

[Kumar Vikas25443170n6ji]

Thanks a lot Ravikat ji for perfect solution

[Leeno254752895zrm]

Thank you . It works

[snokas782721]

No, this is not working or is a solution. Also we cannot disable protected mode and put us at risk.
This issue is also in the later versions:

22.002.20191 and 22.001.20169

@Meenakshi Negi please advice how Adobe handle this issue

Best regards

[snokas782721]

@Meenakshi Negi this issue appers when you have proteced mode enabled. When i disable protected mode this issue apperas. Could you please look into why this happened after version 2022.001.20117. Thanks

[Meenakshi Negi]

Hi snokas782721,

Sorry for the delay in response.

As the issue still occurs with the latest version, we would require some details.

Would you mind sharing the screen recording with us with the complete workflow?

Also, let us know if you have created the digital sign in Acrobat.

Did you check if the issue occurs on the new digital signature created in Acrobat? 

Thanks,

Meenakshi

[Rajan252299918qte]

The issue has been solved. Thank you for the service

[snokas782721]

@Meenakshi Negi Here is a screen recording to show the workflow. And you can se we have protected mode enabled. Before version 2022.001.20142 this was no issue. To get this to work we must disable protected mode.

This appers in both Acrobat DC and Acrobat Reader DC.

[Rajan252299918qte]

Thank you so much @Ravikant. Do you have the lastest CryptoID Certificate Utility Driver for MAC ?? If so can you please provide me

.

[Varsha24500015i5mz]

thnak you , this work