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E
eastonm27723733
Participant
April 13, 2020
Answered

Sign In button not working.

  • April 13, 2020
  • 4 replies
  • 19305 views

I am currently trying to send a document for commenting and review, when I send to share with others they recieve nothing. I belive this is beacuse my acrobat account is saying I am not signed in. In the top right hand corner of the screen it says "Sign In" where it normally shows my profile leading me to believe I am signed out. Under the help tab the "Sign Out" option is avaiable which would lead me to belive I am signed in. Yet when I go to sign in and press the sign in button, nothing happens. 

 

Any help is greatly appreciated!

    Correct answer Meenakshi_Negi

    Hi eriklars9911,

     

    Sorry about the delay in response.

     

    Please use the tool from this page: https://adobe.ly/44ngYzD. 

    I hope this helps you.

     

    Thanks,

    Meenakshi

    4 replies

    M
    Majestic_Flutter5F94
    Participant
    October 22, 2024

    for me: im loggend onto the link: but it's not working...

    M
    Majestic_Flutter5F94
    Participant
    October 22, 2024

    same here

    P
    Paul34738994xs30
    Participant
    January 11, 2024

    Any solutions to this? I'm encountering the same and have tried all the typical troubleshooting steps.

    Amal.
    Amal.
    Legend
    January 12, 2024

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    As you have tried most of the troubleshooting steps with no luck, please try to share the PDF online using the link https://adobe.ly/3U4SsP0 and see if that works for you.

     

    ~Amal

    P
    Paul34738994xs30
    Participant
    January 12, 2024

    When trying to open the link, I get:

     

    Something went wrong

    We're sorry for the inconvenience. Please try again later.

    Amal.
    Amal.
    Legend
    April 13, 2020

    Hi Eastonm

     

    We are sorry for the trouble. As described you are not able to sign in the application.

     

    Please try to repair the installation (For Windows Only). Go to Help > Repair Installation and also make sure you have the latest version of the application. Go to Help > Check for Updates.

     

    If it still doesn't work please try the following steps and see if that helps:

     

     

    Let us know how it goes

     

    Regards

    Amal

     

     

      D
      default2huit47b6oq5
      Participant
      March 21, 2021

      I am also having the same issue. Is this already resolved?

       

        Amal.
        Amal.
        Legend
        March 23, 2021

        Hi there

         

        We are sorry to hear that. As described you are experiencing the same issue where the sign in button is not working and you are unable to sign in to the application.

         

        Please reboot the computer once and see if that helps. If it still doesn't work, please create a ne test user profile in Windows or enable the root account in Mac and try using the application there and check.

         

        Hope it will help

         

        Regards

        Amal

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