Signature feature and edit delete feature not working in Adobe Acrobat (Pro) Desktop for Mac

[Richard388084647msv]

1) Signature feature.

Whenever I go to use my signature feature, the entire screen goes grey. No options appear, and the only way to get out of this is to press ESC. This issue renders this feature inoperable.

2) Edit

None of the edit features are appearing. I'm unable to delete pages. 

I think I'm in modern acrobat. I'm not sure why they don't call it Pro anymore but it is called pro in my creative cloud package - I'm almost positive I'm not using reader. One known issue is that I had another Adobe account on my computer at one time. I went to great lengths to completely uninstall every file from the previous subsciption, and I do seem to have all of my apps under my new account. I have a suspicion this is still causing problems.

[creative explorer · Accepted solution]

@Richard388084647msv 'None of the edit features are appearing' sounds like you don't have Adobe Acrobat Pro. I would uninstall all Adobe Reader, Acrobat and Adobe Pro. 

I would use the tool called, Adobe CC Cleaner Tool: https://helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html just to make sure all the files related to the issue is completely wiped out

Click the link to download the Adobe Creative Cloud Cleaner Tool
for Mac: AdobeCreativeCloudCleanerTool.dmg. 
for PC: AdobeCreativeCloudCleanerTool.exe. 

Once the apps are completely wiped, then go ahead and download the Adobe Acrobat Pro from creativecloud, https://www.adobe.com/home?locale=en or https://www.adobe.com/apps/all/all-platforms

Hopefully this does the trick for you! I have no issues with the signature or edit the pdf features. 

[S. S · Accepted solution]

@Richard388084647msv 

Thanks for writing in! 

I agree with @creative explorer about accidentally using Acrobat Reader.

After running the cleaner tool, you can install the app from the direct installer instead of using Creative Cloud. The installer can be found here: Download Acrobat installer for Enterprise term or VIP license (adobe.com)

Let us know if that works for you.

-Souvik