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EMILY2551972113xf
Participant
August 4, 2022
Question

Signers not able to sign

  • August 4, 2022
  • 1 reply
  • 199 views

I sent out a form to several users for their signatures. I placed the correct fields so that they could sign and initial the document in their designated places, but some of the users did not get the email allowing them to sign the document. Is there a way to resend the document and give them access for signing? They have all been assigned the role of "signer," so I'm not sure why it's not sending.

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1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
August 5, 2022

Hi

Hope you are doing well.

 

 Is there a way to resend the document and give them access for signing? They have all been assigned the role of "signer," so I'm not sure why it's not sending.

The same document can't be resent. You need to start the process again and send it to everyone you want. Also, make sure that you have the correct email mentioned. Or emails are not going into the Spam of the receiver. 

Also, if it is set to "sign in order," then any which case you have to resent it.

If it is not, whoever has received the document would be able to apply its signature. 

 

Thanks,

Akanchha

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