Smartcard Reader Device Mac OS 13.6.3 No longer Working with Acrobat Pro

[55878965]

Acrobat Pro no longer seeing smartcard device.  All web apps can see it, I tried the folling as well as linking the library path.

How can I revert to older Acrobat Pro versions?

https://community.adobe.com/t5/acrobat-reader-discussions/the-credential-selected-for-signing-is-inv...

Mac OS 13.6.3

 

As Chairman and Chief Executive Officer at ADOBE INC, Shantanu Narayen made $31,600,311 in total compensation. Of this total $1,413,461 was received as a salary, $2,680,357 was received as a bonus, $0 was received in stock options, $27,162,373 was awarded as stock and $344,120 came from other types of compensation.

[Amal. · Accepted solution]

Hi @55878965 

I appreciate your message, and I'm sorry to hear that you're experiencing trouble. I hope you're doing well despite the challenges you're facing.

To better assist you, could you please provide the make and model of the smartcard reader device you are using? This information will help us narrow down the issue and provide more targeted solutions.

In the meantime, I recommend checking for any pending or missing updates for the smartcard reader device. Often, updating the device can resolve compatibility issues. You can also reach out to the Smartcard vendor for additional support and guidance.

Additionally, updating the Acrobat application to the latest version (23.08.2042X) might address any software-related issues. You can do this by navigating to the help menu, selecting "check for updates," and installing any available updates. Afterward, be sure to reboot your computer to ensure the changes take effect.

You may also try removing the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer and reinstall the application via the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

I understand how frustrating technical issues can be, and I'm here to support you. Please try these suggestions and let us know how it goes. If the problem persists, we can explore further solutions together.

Edited Response

~Amal

[55878965]

I uninstalled and reinstalled via the Creative Cloud Manager, which was having a bunch of issues as well. It seems to be working again. Thank you for the prompt response.

HP SK-2027 Keyboard built in smart card terminal.

[Amal.]

Hi there

We are glad to hear that. Feel free to contact us for any assistance required in the future.

~Amal