Inspiring

Question

Software update -- and now page preview is gone from all portfolios

Forum|Forum|2 years ago
September 2, 2023
2 replies
2866 views

Hoping someone can help. Adobe Pro just updated, and now the page previews are missing from all my Adobe portfolios. The navigation panel, which used to be only on the left side of the screen, now takes up the entire screen. I tried playing with menu options that seemed like logical solutions to bring the page preview panel back, but all menu items are grayed out. How do I reinstsate the page preview panel?

My kingdom for a month of trouble-free work in Adobe. 😕😕

This topic has been closed for replies.

AnandSri

Community Manager

Hi @Megan249324891gtz

I hope you're doing well, and we apologize for your trouble with the new Acrobat.

We are committed to resolving this issue promptly and working closely with you to identify its root cause.

To initiate the troubleshooting process, kindly follow these steps:

Install the latest Acrobat update from the Help menu by selecting "Check for updates." After installation, please restart the application and, if possible, your computer. This will help us determine if the problem persists in the updated Acrobat version.
If you still encounter issues with Page Previews in Portfolios, you can switch to the previous Classic Acrobat experience. To do this, navigate to the Menu and select "Disable new Acrobat."

Is this issue occurring with all Portfolios, or is it specific to one?
What is the current version of your operating system?

We're here to help; just need more info.

Thanks,

Anand Sri.

J

jennifer_6116

Participant

September 2024 and still an issue. No preview pane for .pdf portfolios. Big let down!

JR Boulay

Community Expert

Hi jennifer_6116,

Thank you for reaching out.

The feature is currently not available in modern Acrobat. We have already shared our feedback with the team, and they are working on this. If there is any update, we will let you know.

We are sorry about the trouble caused.

Thanks,

Meenakshi

When will you stop adding bugs instead of correcting those that are standing for more then a decade?

This new UI is just a nightmare.

Acrobate du PDF, InDesigner et Photoshopographe

Thom Parker

Community Expert

See if this will work:

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

M

Megan249324891gtzAuthor

Inspiring

Thank you, Thom. That's what I had to end up doing, which is really disappointing. Thank God there is this option of reverting to the prior Adobe version, though. Having the preview feature of a PDF portfolio is critical to my business, so I'm grateful that I can get that functionality back.

Bevi Chagnon - PubCom.com

Legend

Hi @Megan249324891gtz,

Since this appears to be a bug (or something left out of the new version), please log it at UserVoice, https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/47082691-ditch-the-2023-user-interface-in-acrobat

This will help insure that it gets corrected.

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |

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