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deanw11814787
deanw11814787
New Participant
June 6, 2018
Answered

Some keys not working in Acrobat DC Pro

  • June 6, 2018
  • 2 replies
  • 3742 views

I have a user who some letters will not work when he tries to use fill and sign or open a text box.
Specifically E, S, D, I, U and some others.  This happens with the connected keyboard and with his laptop keyboard as well.

The keys work normally in other programs.  Currently as a work around I have him type the info in a wordpad doc, then copy and paste into Adobe.  (This is a major headache as he is a Senior VP and has to use fill and sign several times a day).

Uninstalling and re-installing didn't change anything.  It is on a Lenovo Thinkpad running Windows 10 pro.  This was working until about 3 weeks ago.

This topic has been closed for replies.
Correct answer try67

Go to Edit - Preferences - General and check if "Use single-key accelerators to access tools" is ticked. If so, untick it and try again.

2 replies

J
JoCee08
New Participant
January 28, 2022

This did not work for me. Any other suggestions?

    try67
    try67
    Adobe Expert
    June 6, 2018

    What happens when they press those keys? Does it switch to another tool, by

    any chance?

    deanw11814787
    deanw11814787Author
    New Participant
    June 6, 2018

    Nothing happens.  It completely ignores that key press.  So for example if I go to type my name (Dean) get this
    nothing before the a.  The cursor doesn't advance, nothing happens at all.  It is as if we do not press the keys at all.

    try67
    try67Correct answer
    Adobe Expert
    June 6, 2018

    Go to Edit - Preferences - General and check if "Use single-key accelerators to access tools" is ticked. If so, untick it and try again.

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