Skip to main content
Rempel0D4D
Rempel0D4D
Participant
June 6, 2022
Question

Sorry something went wrong Acrobat DC Pro

  • June 6, 2022
  • 1 reply
  • 460 views

We have Acrobat DC Pro on a new Windows 10 PC on a domain.
If I log in as the domain admin it works fine. If I'm logged in as a user on the domain I get the error something went wrong.
Any help would be apprcieated.

Dennis

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 6, 2022

Hi Rempel

 

Hope you are doing well and sorry for the trouble.

 

Please go through the correct answer marked here https://community.adobe.com/t5/acrobat-discussions/quot-something-went-wrong-quot-error-preventing-acrobat-dc-startup/m-p/11912313#M303950 and see if that works for you.

 

Regards

Amal

Rempel0D4D
Rempel0D4DAuthor
Participant
June 6, 2022

Thanks Amal.
That post said to make sure the host file in Windows doesn't have any Adobe entries.
This is a clean install if Windows 10. There are no entries in the host file.
If I log into the computer with an account with admin privlages Acrobat open fine. If it's just a user account I get that error.

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 10, 2022

Hi there

 

i te seems to be some issue with the user profile, please try to repair the affected user profile or try creating a new user profile and see if that helps.

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices