Sorry something went wrong Acrobat DC Pro

New Here ,
Jun 06, 2022 Jun 06, 2022

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We have Acrobat DC Pro on a new Windows 10 PC on a domain.
If I log in as the domain admin it works fine. If I'm logged in as a user on the domain I get the error something went wrong.
Any help would be apprcieated.

Dennis

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Install update and subscribe to Acrobat

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Adobe Employee ,
Jun 06, 2022 Jun 06, 2022

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Hi Rempel

 

Hope you are doing well and sorry for the trouble.

 

Please go through the correct answer marked here https://community.adobe.com/t5/acrobat-discussions/quot-something-went-wrong-quot-error-preventing-a... and see if that works for you.

 

Regards

Amal

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New Here ,
Jun 06, 2022 Jun 06, 2022

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Thanks Amal.
That post said to make sure the host file in Windows doesn't have any Adobe entries.
This is a clean install if Windows 10. There are no entries in the host file.
If I log into the computer with an account with admin privlages Acrobat open fine. If it's just a user account I get that error.

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Adobe Employee ,
Jun 10, 2022 Jun 10, 2022

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Hi there

 

i te seems to be some issue with the user profile, please try to repair the affected user profile or try creating a new user profile and see if that helps.

 

Regards

Amal

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