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spanish accents missing letters

Community Beginner ,
Jun 19, 2021 Jun 19, 2021

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When I copy and past from a Spanish document all letters with accents are missing. This is a new problem. Until last week all letters copied and pasted. Any ideas?

 

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Adobe Community Professional ,
Jun 19, 2021 Jun 19, 2021

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We need more information:

  • Which operating system?
  • What source program are you copying from?
  • What version of Acrobat are you using? Pro or Standard, and the build number.
  • Did any of your software change or get updated since the last time? Updated operating system? or Acrobat?
  • What's the name of the font you're copying in the source document, and what's the name of the font in Acrobat?

 

Sounds like this most likely is a font incompatibility between the 2 programs.

 

Bevi Chagnon | Designer & Technologist for Accessible InDesign + PDFs |
Books & Classes | PubCom

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Community Beginner ,
Jun 19, 2021 Jun 19, 2021

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Thank you for your quick response. I am cutting from various PDF files in Adobe Acrobat Pro DC 2021.005.20048 and pasting in google translate, Deepl, Reverso, and various other translation apps. It happens in every app. I tried a different computer and had the same result.

 

I use Mac OS Big Sur v 11.2.3

 

I haven't had any updates, I just started the computer one day and the problem was there. I use the translators about 7 hours a day and prior to the onset of this problem, it has been a very smooth process.

 

I have tried Ariel, Times New Roman and Roboto

 

Thanks!

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Adobe Community Professional ,
Jun 19, 2021 Jun 19, 2021

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@defaultv5tc1ek6plx9 , this appears to be a bug that recently was identified with Acrobat 2021.005.20048.

It's being reported to the engineering team. See this similar post: https://community.adobe.com/t5/acrobat/copy-and-paste-that-does-not-take-accents-into-account/m-p/12...

 

Suggestion: are you able to roll back to the previous version? Do this through Creative Cloud (the manager app).

 

Bevi Chagnon | Designer & Technologist for Accessible InDesign + PDFs |
Books & Classes | PubCom

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Adobe Employee ,
Jun 26, 2021 Jun 26, 2021

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LATEST

Hi,

 

This issue was reported with the Acrobat version 2021.005.20048. 

The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2... 

Download the setup, run it, reboot the machine (if possible) and check the app functionality. 

 

To know more about the latest update, you can refer to this article: 21.005.20054 Optional update, June 23, 2021

 

Let us know if you still experience any issues.

 

Thanks,

Akanchha 

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