Stuck on Loading screen after install

Question

I installed Adobe Acrobat Pro through Intune using the msi file. When users open the program a white loading screen pops up and never goes away. We have run the AcrobatDCx64Upd2500120474.msp file to update the software.. any ideas?

Tariq Dar · Answer

Hi @skillful_Coral3857,

Thank you for reaching out, and sorry for the troubled experience.

It seems the sign-in prompt is loading. Since the sign-in option is enabled in the top right corner.

Please check if all network endpoints are allowed in your network: https://adobe.ly/45cW2MW

What happens if you install normally on one of the affected machines, meaning without using the Intune deployment method?

~Tariq

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