Stuck on Upgrading Key Features

[timothy_6607]

I just purchased a Adobe Acrobat Pro subscription, and tried to upgrade my Adobe Acrobat. However, I am running into a repeated issue where Adobe says "Upgrading Key Features" and getting stuck on continously installing. I have tried uninstalling and reinstalling Acrobat. Please help. I am about to ask for a refund, this is horrible design and service if even after I pay I cannot use it.

[creative explorer · Accepted solution]

@timothy_6607 how frustrating! This installation loop often indicates a conflict with existing files, permissions, or background processes. To resolve this, first, perform a thorough uninstall using the Adobe Creative Cloud Cleaner Tool to remove all traces of previous installations. I would use Adobe Cleaner from adobe website versus using any third party cleaner. Adobe Cleaner helps remove old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers. https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Then, temporarily disable any antivirus or firewall software that might be interfering with the installation process. Ensure your operating system is fully updated, as outdated system files can cause conflicts. During the reinstallation, go to your adobe.com, and run the Adobe Acrobat installer as an administrator.