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Subscribed to Adobe Acrobat Premium using Apple ID thru iOS devise last April 2022 but now bugged

New Here ,
Oct 31, 2022 Oct 31, 2022

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Still ongoing subscription, paid full, but now cannot use Premium Perks as when I log-in the App in my iPad, it notes there that for Free User only. Tried to uninstall/install app, off/reboot, Re-log-in, unsubscribe/resubscribe, but still cannot use. Adobe does not recognize that my Apple ID Account is subscribed for this. I need to install and subscribe to another Adobe Acrobat App for the functions I already paid for before?This should not be the case!Hope it gets fixed soon as this is making an inconvenience to my work.

TOPICS
Create PDFs , Edit and convert PDFs , Standards and accessibility

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Hi @Jose Miguel26896971wwpk,

 

Hope you are doing well. Sorry for your experience with the Acrobat Reader Mobile subscription.

 

Would you mind trying the below troubleshooting steps and checking if it helps:

1. Open Acrobat Reader Mobile.

2. Click on your profile icon-> Subscription.

3. Click on the blue icon saying, "Restore Purchases."

 

If this does not help, please share a screenshot of the message you receive when trying the steps.

 

You may take further reference from here: Manage subscriptions — Acrobat for iOS Help.

 

Hope this helps.

 

-Souvik.

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