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vicveco
Inspiring
September 19, 2022
Answered

Suddenly Acrobat DC wont open

  • September 19, 2022
  • 2 replies
  • 2507 views

Three days ago, Acrobat just stopped launching. I click on the icon,  and the cursor "thinks" for a second, then stops, and nothing happens. I have already tried repairing and reinstalling Acrobat, the whole CC app, and all the programs with no success. I'm out of ideas here; by the way, I'm using windows 11. 

This topic has been closed for replies.
Correct answer vicveco

Update 2. Rebooted in safe mode with online capabilities and an Acrobat CEF error popped up. I attach a screenshot. @AkanchhaS8194121 


Update 3: I've just updated windows 11 to the 22H2 version, and the problem is solved. Have no idea what was it, 

2 replies

darinb4150068
darinb4150068
Participant
November 13, 2024

Hi all. About 3 weeks ago, Acrobat stopped converting PDFs to Jpeg images, then about a week after that its stopped loading completely. I have uninstalled it and reinstalled it 3 times now. It works initially, then wont load again the next day. I cant find anything on these forums to fix the problem, none of it makes sense, and adobe doesnt seem to offer any support for my subscription.

    D
    defaulty8ia93p36cam
    Participant
    November 24, 2024

    I have the same problem, but Windows is up to date. It absolutely inacceptable (for so much money per month), who can help?

     

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    September 19, 2022

    Hi @vicveco 

     

    Sorry to hear about the trouble caused.

    Since you have already tried repairing the application and uninstall-reinstalled the Acrobat with CC. 

    Please try the below method:

    1- Reboot your computer.

    2- Close the CC desktop app.

    3- Run this cleaner tool to remove the existing installer and application’s files traces:

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

    Download the Acrobat installer from here:

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

     

    Thanks,

    Akanchha

    V
    vicvecoAuthor
    Inspiring
    September 19, 2022

    Hi Akancha, thank you for your answer. 

    I did exactly as you suggested, but unfortunately, it didn't work—same error, the cursor changes as in loading and nothing. 

    V
    vicvecoAuthor
    Inspiring
    September 22, 2022

    Update: I rebooted windows in safe mode, and acrobat opens normally; just because I was offline couldn't go forward, but it seems something is blocking acrobat from loading in standard windows mode. If anyone has a clue, it would be appreciated. Thank you. 

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