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J
johnt73794537
Participant
March 7, 2017
Answered

Suddenly, cannot print PDF. printer printd errot message: PCL XL Error; Subsystem: KERNEL; Error: ExtraData; File Name: kerlib,c;, Suddenly, cannot print PDFS. printer gave error msg: PCL XL Error; Subsystem: KERNEL; Error: ExtraData; File Name: ker

  • March 7, 2017
  • 3 replies
  • 12172 views

We use a Dell Latitude laptop, with Adobe Acrobat X PRO, educator edition. with MS OS 10,

Suddenly, cannot print PDFs. Printer gave error msg:  PCL XL Error;  Subsystem:  KERNEL;  Error: ExtraData;  File Name: kerlib.c;  Line NUmber: 9024.

I have deleted and reloaded printer software, with no success.  I have searched Google for this error msg but no fruitful results.

Appreciate any help / suggestions.  Thnaks!

This topic has been closed for replies.
Correct answer johnt73794537

Dov,

I deleted the PS driver and tried the PCL driver again.  I went thru all the settings and saw that

"Print all teaxt as black" was disabled.  So I enabled it and the document printed successfully.

Again, my sincere thanks for your guidance!  I hope this is the final fix!!

Regards,   John

3 replies

J
johnt73794537AuthorCorrect answer
Participant
March 7, 2017

Dov,

I deleted the PS driver and tried the PCL driver again.  I went thru all the settings and saw that

"Print all teaxt as black" was disabled.  So I enabled it and the document printed successfully.

Again, my sincere thanks for your guidance!  I hope this is the final fix!!

Regards,   John

J
johnt73794537Author
Participant
March 7, 2017

I loaded the PS driver and it does not work - it claims the paper tray is empty, or that a door is open, etc.

Dov Isaacs
Dov Isaacs
Legend
March 7, 2017

Based on the evidence you provided, this sounds like a printer driver issue.

Acrobat knows nothing about “PCL XL” which is in fact a page description language from Hewlett Packard. Acrobat (and Reader) simply pass GDI commands to the driver subsystem which then generates the PCL XL that is sent to the printer.

You didn't indicate exactly what type of printer you are printing to, but I would try the following:

(1) See if the printer manufacturer has posted updated printer drivers. If so, download and install them.

(2) If your printer supports a different PDL (page description language) such as PostScript or PCL5, use those drivers instead.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
J
johnt73794537Author
Participant
March 7, 2017

Mr Dov Isaacs:

I greatly appreciate and thank you for your early reply / suggestion!

I use an HP Laserjet 1536dnf MFP printer.  I returned to the HP site

and downloaded driver  upd-pcl6-x32-6.3.0.21178.exe and it printed

a PDF doc with black background and white text.  I am pretty sure my

laptop is 16-bit but I did not see such a driver, so that might be an issue.

Should I try the only other HP driver which is: PostSCript 32;bit to see if

it will print black text on white background?

Thank you!   John

Dov Isaacs
Dov Isaacs
Legend
March 7, 2017

Actually, it is physically impossible for you to have a “16-bit laptop” — all Windows systems for at least the last 15 years have been either 32-bit or 64-bit.

Try the PostScript driver.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
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