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R
robs87607710
Participant
February 13, 2021
Answered

Suddenly Office 2019 apps can't create Adobe PDF (PDFMaker)

  • February 13, 2021
  • 4 replies
  • 5223 views

Greetings!

 

I don't recall any updates other than from Black Tuesday recently but suddenly the Create PDF button, or any of the buttons shown in the Acrobat tab on any of the Office 2019 app's on my Windows 10 computer, produces a PDFMaker error.

 

The popup window, when any of the buttons under the Acrobat tab is selected, says:

"Unable to find Adobe PDF resource files. 

Acrobat PDF Maker

You must have Administrator priveilges to install these files. Please contact your local system administrator."

 

I have tried the following but no change:

  1. Checked the Add-in option in Office 2019 and make sure PDFMaker COM is activated & loaded
  2. Update (no update available) Acrobat Pro 2017
  3. Repair Acrobat Pro 2017
  4. From Control Panel, went to Change the Acrobat Pro 2017 installation features by making the feature to Create PDF unavailable, start an Office 2019 app to make sure the Acrobat tab is gone, reboot, and Change so the Create PDF is Control Panel make the feature to Create PDF is installed on the local drive
  5. Tried both Standard user and Administrator profiles
  6. Checked Event Logs
  7.  Checked that the files are acutally there in c:\program files (x86)\adobe\acrobat 2017\PDFMaker\Office

 

Next step I'm thinking is uninstall & reinstall of Acrobat Pro 2017. Anything else I can try before that?

 

I did observe that the popup window when any button is selected from the Acrobat tab in an Office 2019 app has a typo when they mispelled "priviliges" ...

    This topic has been closed for replies.
    Correct answer Tariq Ahmad

    Hi all,

    Thank you for reaching out. This issue is known to us and we are working towards the fix. 
    Sorry for the inconvenience caused. 


    We have found users who are experiencing this issue are missing Microsoft Runtime VC++ from the machine, please use this link: https://aka.ms/vs/16/release/vc_redist.x64.exe to install this version of runtime on the machine. This is required for this feature to work. If this doesn't help to fix the issue immediately after the installation, please reboot your machine once and try again.

    Let us know how this work for you. Thank you for your patience and for reporting this to us.

    ~Tariq

    4 replies

    TanviRastogi
    Adobe Employee
    TanviRastogi
    Adobe Employee
    March 16, 2021

    Hi

    This issue has been resolved in latest Acrobat 2017 patch. Please go to Help > Check for Updates to get the latest patch.

    Thanks
    Tanvi

    R
    robs87607710Author
    Participant
    March 16, 2021

    Hi Tanvi. Went to Help -> Check for updates and there were no update found. It reports back 17.011.30194. Is there a newer patch?

     

    T
    Community Manager
    Tariq AhmadCommunity ManagerCorrect answer
    Community Manager
    February 16, 2021

    Hi all,

    Thank you for reaching out. This issue is known to us and we are working towards the fix. 
    Sorry for the inconvenience caused. 


    We have found users who are experiencing this issue are missing Microsoft Runtime VC++ from the machine, please use this link: https://aka.ms/vs/16/release/vc_redist.x64.exe to install this version of runtime on the machine. This is required for this feature to work. If this doesn't help to fix the issue immediately after the installation, please reboot your machine once and try again.

    Let us know how this work for you. Thank you for your patience and for reporting this to us.

    ~Tariq

    JW_IT
    JW_IT
    Participant
    February 18, 2021

    Thank you very much for the follow up on this issue Tariq.  The recommended fix of installing the provided Microsoft Runtime VC++ & computer restart has resolved this on our Windows 10 computers.

    JW_IT
    JW_IT
    Participant
    February 18, 2021

    We used the following switches to install the executable quietly and without forcing a restart: 
    vc_redist.x64.exe /q /passive /norestart

    Meenakshi Negi
    Meenakshi Negi
    Legend
    February 15, 2021

    Hi All,

     

    Sorry for the inconvenience caused.

     

    This is a known issue with the latest version and the team is working on the fix.

    We will update you once the fix will be available.

     

    We appreciate your patience. 

     

    Thanks,

    Meenakshi

      R
      robs87607710Author
      Participant
      February 16, 2021

      Thank you @10772453 - good to know Adobe is aware.

      I/we will wait.

      Do you have an ETA or how high this issue is on the Adobe issue tracking/resolving priority?

        JW_IT
        JW_IT
        Participant
        February 15, 2021

        Multiple users are experiencing the same error immediatly after the Feb 09 update was applied.  We tried the AcroCleaner tool to completely uninstall all associated files from Windows & once the Feb 09 Update was is installed again the same PDF Maker error displayes again.  https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

         

        Winows 10
        Office Pro 2019
        Adobe Acrobat Pro 2017 (Fully Licensed)



        R
        robs87607710Author
        Participant
        February 16, 2021

        Thank you very much @JW_IT! You saved me further grief as torubleshooting took some time. Now wqwith the answer below, I'm glad they are working on a resolution! Thank you again. Power of the community at best!

        .

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