Skip to main content
T
terij8915151
Participant
May 29, 2018
Answered

suddenly won't print a pdf

  • May 29, 2018
  • 6 replies
  • 43341 views

All of a sudden today I can't print a PDF.  I can open one but it won't let me print one.  Says error 300

This topic has been closed for replies.
Correct answer Adorobat

Hi annz16531201 terij8915151

As we have checked the account details using the email address you are logged into the forums, you have subscription for Acrobat Pro DC. Could you try removing Acrobat DC using cleaner tool found here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , restart the computer and then reinstall Acrobat DC from here - Download and install Acrobat DC subscription on a computer

Reboot the machine and try again.

If issue still persists, please contact our support here: Contact Customer Care

Thanks,

Shivam

6 replies

A
Adam30296822tiko
Participant
June 5, 2023

I had teh same issue - it all happened afte I bought  Adobe Pro for $14.99/mo. I cancelled it (because it caused issues) and ADOBE charged me $90 cancellation fee - which is absolutely totally outrageous. After installing, things started to go wrong - including pdf's not printing. So I deleted it and reinstalled the free version and restarted my computer. Two thumbs WAY down for ADOBE and their billing policies.

    H
    hufford.steve
    Participant
    May 24, 2021

    I've been having the same issue. I print an Acrobat Pro DC doc, and the doc never makes it to the print queue.

    Adorobat
    Community Manager
    AdorobatCommunity ManagerCorrect answer
    Community Manager
    June 1, 2018

    Hi annz16531201 terij8915151

    As we have checked the account details using the email address you are logged into the forums, you have subscription for Acrobat Pro DC. Could you try removing Acrobat DC using cleaner tool found here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , restart the computer and then reinstall Acrobat DC from here - Download and install Acrobat DC subscription on a computer

    Reboot the machine and try again.

    If issue still persists, please contact our support here: Contact Customer Care

    Thanks,

    Shivam

      A
      annz16531201
      Participant
      June 1, 2018

      This seemed to do the trick. Thanks, Shivam!

      A
      annz16531201
      Participant
      May 31, 2018

      Hi, Shivam -

      I have tried all of the above.

      I do not get an error message.

      And...I cannot print.

      Sigh.

      Adorobat
      Community Manager
      AdorobatCommunity Manager
      Community Manager
      May 31, 2018

      Hi Annz,

      Is there any error message you are getting when trying to print?

      Also, try following troubleshooting steps:

      1- Check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

      2- Run Acrobat as an administrator - Run an Adobe program as administrator | Windows 7, Vista

      3- Try printing as image : Print PDF as image | Adobe Acrobat, Reader

      4- Try printing after disabling protected view , launch Acrobat>click on Edit menu>select Preferences>click Security (Enhanced)>click Protected View>click Off>OK, relaunch Acrobat and try again.

      Please note: disabling protected mode is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

      Let us know if you need any help.

      Shivam

      T
      terij8915151Author
      Participant
      May 31, 2018

      Same here...no error message and can't print. 

      Adorobat
      Community Manager
      AdorobatCommunity Manager
      Community Manager
      May 30, 2018

      Hi Terij,

      As per the issue description mentioned above, you are unable to print pdf, is that correct?

      Could you let us know the application you are trying to print in - Adobe Reader or Adobe Acrobat?

      Try troubleshooting steps given in this help document: Troubleshoot PDF printing in Acrobat and Reader

      Also, try printing from other application and check if that works.

      Let us know if you need any help.

      Shivam

      T
      terij8915151Author
      Participant
      May 30, 2018

      I have adobe acrobat DC Pro.  All of a sudden I don't even have an option to print PDF

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices