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M
Marieluise261188279cqv
Known Participant
September 24, 2022
Answered

Support Fraud?

  • September 24, 2022
  • 2 replies
  • 8961 views

Hi,

after having published here my printing issue with Acrobat, I got a PN from a Jan Wolfert:

Welcome to Adobe Support Community

Hi,

You can Directly send Email to our Adobe Customer Care Team Email Address:-
AdobeHelpCare@outlook.com and they will help you via Email.

Team Adobe

I was very pleased about this personal service of Adobe Support. Haha. I should have known better. So, when I had a new issue after having re-installed Acrobat 9, I wrote directly to this person, and after some correspondence where among other I complained that Adobe gives great discounts to students and teachers, but artists often have a much smaller budget and therefore have to rely on second-hand software, he offered me a legitimate licence for Adobe 2020 at a very affordable price. He sent me an official Adobe invoice and I paid by Paypal. I was a bit confused that I had to pay to a Hemant Kumar but was still too sleepy this morning to feel a real alert. After having downloaded from the Adobe site and installed the program informed me that the key I was given was used up and no longer valid.

Only afterwards I had the idea to check that email address and indeed, it is reported several times for fraud/phishing. I am just trying to get my money back via Paypal. Can any official person here confirm that the invoice is falsified?

 

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

This topic has been closed for replies.
Correct answer Abambo

The invoice is fake. The e-mail on the invoice under billing contact is fake, so the whole invoice is fake. It was not Adobe that issued this invoice! And no reseller can issue an invoice for Adobe. You have your correct answer here: https://community.adobe.com/t5/acrobat-discussions/support-fraud/m-p/13221875#M380062.

 

 

2 replies

M
Marieluise261188279cqvAuthor
Known Participant
September 25, 2022

Oups! Thanks for the deletings; I didn't think of it in my wrath. I would be still more pleased if anybody could confirm that the invoice is fake.

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
September 25, 2022

The invoice is fake. The e-mail on the invoice under billing contact is fake, so the whole invoice is fake. It was not Adobe that issued this invoice! And no reseller can issue an invoice for Adobe. You have your correct answer here: https://community.adobe.com/t5/acrobat-discussions/support-fraud/m-p/13221875#M380062.

 

 

ABAMBO | Hard- and Software Engineer | Photographer
    M
    Marieluise261188279cqvAuthor
    Known Participant
    September 25, 2022

    Thanks for this statement, which helped to see the obvious. It is very useful for the dicsussion in my paypal case. The cheater has already noticeably folded.  😉

    try67
    Community Expert
    try67Community Expert
    Community Expert
    September 24, 2022

    I'm not an official Adobe employee (only those with this tag under their names are), but I can tell you with 100% certainty it's a scam. This email address is known to be used by various scammers operating on this site. NO official Adobe business will be conducted from an outlook.com email address.

    M
    Marieluise261188279cqvAuthor
    Known Participant
    September 24, 2022

    Yes, you are absolutely right. Unfortunately, cheap prices sometimes cloud the mind. After my eyes opened because of the wrong Serial No, I googled the email address. I should have done that before.

    Now I am given a new serial number. I don't even try it; it will also be wrong. The sender without any signature writes:

    On our website only creative cloud subscription products are available and Perpetual license available through resellers
Hemant kumar is the Adobe Genuine reseller from India.
    If he really were, I would be sorry for Adobe.

     

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    September 25, 2022

    And how would you exercise caution in such a case (email from an Adobe address)? Is it possible to have such attempts checked by phishing@adobe.com? And would they respond in a timely manner? Or would I have to guess myself by analyzing the full header (which I don't understand completely?)


    You do not need to understand the full header… only looking at raw email addresses will be enough. But there are some indications:

    • Adobe does not contact you unexpectedly. (mostly true)
    • You can always contact support via chat or phone or even twitter.

    You should look into articles like this one: https://www.itgovernance.co.uk/blog/5-ways-to-detect-a-phishing-email

     

    ABAMBO | Hard- and Software Engineer | Photographer
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