Switch to the new version of Acrobat after reinstalling acrobat

[Robin39025661y9jy]

After migrating to an employers license we have re-installed the Acrobat app on our devices.  After logging in, we came to the conclusion of being in the old version of Acrobat. We also can't switch to the new version. Thats something we really want because of the lay-out on the thing to sign. How can we switch easally? 

The function 'swicht th the newe version' does not work.

[creative explorer]

@Robin39025661y9jy if you have the new version and like to go back to  the old interface of Acrobat, go ahead and 'Disable the new Acrobat' unless you are still on the old interface, you can click on 'Enable New Acrobat' to get the new interface (which is what I am on)

If the new version isn't switch, I would uninstall the current version and make sure it is clean de-install,
https://helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html

And I would make sure you have the correct version from Adobe website:
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

[Robin39025661y9jy]

I have already done the steps you have mentioned. But still i am in the old version. 

[creative explorer]

So, you have uninstall Acrobat or just tried 'Enable New Acrobat?

[Robin39025661y9jy]

Unistalled acrobat

[Tariq Ahmad]

Hi @Robin39025661y9jy 

Sorry for the troubling experience. Following up to check if your issue is resolved or not. 

Ideally, when you reinstall Acrobat, it should, by default, go to new experience. And Adobe doesn't recommend switching to a classic experience unless there is some trouble in your workflow due to a new experience. All the latest product features will only be available with new expertise, e.g., AI Assistant, integrated workflow of Adobe Express with Acrobat in Edit workflow. 

Let us know, and we'd be happy to assist. 

~Tariq