Participant

Question

Taskbar Phantom Window when using multiple monitors

Forum|Forum|2 years ago
January 30, 2024
21 replies
9478 views

I'm using Windows 11. I've used Adobe Acrobat Pro for many years but recently upgraded to Windows 11 and am wondering if my issue is related. Using multiple monitors (extended view) when I open a pdf file on one monitor there is one icon in the taskbar showing my open file name as expected. If I MOVE this pdf document to one of my other monitors the taskbar DUPLICATES and shows two open files with the same name even though I only have ONE document open. If I move it to the third monitor sometimes it shows in triplicate. This is visually distracting and uses up my taskbar space. If I open a second document it is very difficult to tell which file to toggle back to as the "phantom" files don't react if I click on them.

Windows

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FrustratedDCUser

Participant

Have the same problem and apprently no help from development since we are 1.5 years later now. Useless program, please fix this.

S_S

Community Manager

Hi @FrustratedDCUser,

This is a known issue, and the team is working on a fix.

We request your kind understanding and patience while the team gets the fix live.

Regards,
Souvik.

J

Jason38528165cv0r

Participating Frequently

Souvik - Any new updates on this issue?

C

Catsimulator

Participating Frequently

Hi,

We are also having this issue for Windows 11 (Server 2025 standard) for a remote user with 3 monitors. Bumping this thread for a hopeful solution from Adobe.

Amal.

Legend

Hi there

Hope you are doing well and sorry for the trouble.

We've escalated this issue to our engineering team, and they’re actively working on a fix. While we don’t have a specific timeline just yet, we’ll make sure to keep you updated as soon as we have more details to share.

Thanks so much for your patience and understanding.

J

Jason38528165cv0r

Participating Frequently

Thanks, Amal. I am still continuing to have this issue as well, and it has been at least at least a year now with no fix. I appreciate the escalation, but honestly, I cannot understand how a problem like this should take more than a year to resolve. Now that the issue is escalated, I sure hope Adobe can fix it, especially considering the annual cost of the software for both me and likely most of the others who have commented in this and other similar threads.

J

Jason38528165cv0r

Participating Frequently

I have had this same issue for over a year now, and Adobe has seemed completely uninterested in resolving the issue. Extremely frustrating especially considering the cost of the software.

H

happy_developer0295

Participant

Having the same issue here. No response whatsoever from Adobe? This is expensive software....

K

Kevin31204537356t

Participant

Same issue. Is Adobe listening? Or is this just an echo chamber?

J

jacob_5463

Participant

It's 3/25/2025, and I've got the same issue, using latest version for 64-bit Windows 11...

N

nathan_9114

Participant

Over a year later, still an issue. Whenever I open a PDF using Acrobat it seems to show two tabs of the same file on my taskbar. Opening either just shows the same window. This stacks if I have multiple tabs of PDFs.