Text boxes appear black when Word doc converted to pdf

Forum|Forum|4 years ago
October 13, 2021
1 reply
2873 views

I have a simple MS Word Doc with text boxes. The text boxes appear black when the doc is converted to pdf from MS Word.
I am using Office 365 on Mac.
Please can someone assist to fix?
Willi

Create PDFs

This topic has been closed for replies.

Amal.

Community Manager

Hi Willi

Hope you are doing well and sorry for the trouble. As described, text boxes appear black when Word doc converted to pdf.

Is this a behavior with a particular Word file or with all the files? Please try with a different Word file and check.

What is the workflow/steps you are doing to create the PDF? Please try to create the PDF from the Acrobat ribbon present in the Word tool bar and see if that helps. Also, please check the help page - https://helpx.adobe.com/acrobat/how-to/create-pdf-files-word-excel-website.html

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help About Acrobat and make sure you have the latest version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

Regards

Amal

F

Fairmas

Participating Frequently

Hi,

I hope you can assist me. We work on a Word file that we convert to PDF and send our customers. However, some of them receive our PDFs like this:

I checked the document properties and the Inter font is embedded.

How can we prevent this from happening? We need to guarantee that everyone who receives our PDFs should be able to read them... Thank you in advance for your assistance.

Regards,

Christina

Amal.

Community Manager

Hi @Fairmas

Would you mind sharing the PDF file in question so we can check it on our end? it seems like the required font is not present on the system or the users may not have the required permission to use it.

A font can be embedded only if it contains a setting by the font vendor that permits it to be embedded. For more information, please go through the help page https://helpx.adobe.com/acrobat/using/pdf-fonts.html

Regards

Amal

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