Participant

Answered

Text is SUDDENLY not showing in ACROBAT PRO DC

Forum|Forum|6 years ago
September 17, 2019
18 replies
83252 views

Can someone help please?

While editing a PDF created in powerpoint's pdf, suddenly half of the text in most of the pages dissappeared, or turned another color. This happened AFTER already editing some pages for an hour.

Now when I open acrobat it does not show some text in other documents too.

What has happened? and how can I fix it?

I have windows 10, and acrobat pro dc.

Edit and convert PDFs

Correct answer Amal.

Hi there,

Thanks for reaching out.

This issue has been resolved in the latest version 25.001.2043x of the application. Please follow these steps to update:

Open the application and navigate to Help in the top menu.
Click on Check for Updates and install any available updates.
Once the update is complete, restart your computer to ensure the changes take effect.

Amal.

Correct answer

Community Manager

Hi there,

Thanks for reaching out.

This issue has been resolved in the latest version 25.001.2043x of the application. Please follow these steps to update:

Open the application and navigate to Help in the top menu.
Click on Check for Updates and install any available updates.
Once the update is complete, restart your computer to ensure the changes take effect.

A

Alyssa5FBC

Participating Frequently

Hey there! I saw this was an issue back in March and now it's happening again in May. I create fillable PDF using Adobe Pro so this issue is significantly causing delays for me to keep getting these documents done. When I go to updates, it says I have the most recent one. But this is happening any time I add fillable fields now and want to adjust them to the next lines; all of the document words just disappear and I'm left with the design. Just to move one text field I make one slight adjustment and all the text from that one page just is gone. I create my PDFs as docx in Google docs, print them as PDFs, and then load them into Adobe Pro. This has been happening more frequently in the last 2 weeks.

R

ravinderg62643219

Adobe Employee

Hi @Alyssa5FBC

Can you please share any sample pdf as well which is showing this behavior.

M

moises_4070

Participant

Everything is fine now, thanks a lot! 🙂

R

ravinderg62643219

Adobe Employee

Hi All,

We have rolled out fix for this issue. Please update Acrobat Reader to the latest version and try opening the pdf files.

Regards

Ravi

R

Richard349417444a7n

Participating Frequently

Adobe Creative Cloud is not showing a new Acrobat update. Any idea on timing?

R

ravinderg62643219

Adobe Employee

Hi @Richard349417444a7n

Please launch Acrobat and go to Help-> Check for updates to update the app to the latest version.

Regards

Ravi

E

Ess_Ess6730

Participant

Hi,

For more help to reproduce the issue ->
Try generating PDF through chrome/chromium..

Use google webfont -> Merriweather

---

<style>
body {
    font-family: 'Merriweather', sans-serif;
}
</style>

```

Senior_Project_Manager.pdf

C

Constantina28110932zx13

Participant

I'm having the same issue. Are there any updates on when there will be a fix for this? Also on a macOS Sequoia 15.3.2. I heavily rely on Adobe for my business and I can't get any work done without it, and I can't afford to miss any deadlines! Please help!

MHill13

Participant

I am having the exact same problem! I noticed for me, it's only on Chrome. Things print fine in Safari. I submitted an issue to Google just in case. I'm assuming this is an Acrobat problem though. Standing by for fixes....

M

moises_4070

Participant

Same problem here: no text, just lines!

Macbook pro M4 macOS Sequoia 15.3.2, recently updated.

R

Richard349417444a7n

Participating Frequently

I see the same probem on both of my Macs, one Intel and one non-Intel, so it's not processor-specific. Both machines are currently running Sequoia 15.3.2, though I can't be 100% sure the problem (while recent) doesn't pre-date the most recent OS update.

S

Shelly2848692839el

Participant

Same - and I'm an accountant preparing taxes using PDFs - I'm dead in the water! I'm on Sequoia 15.3.2, Adobe Acrobat Pro 2025.001.20432, started a day or two ago

C

caring_Lightning5FC6

Participant

Attached PDF is exported from Adobe XD. Fonts not showing up are Public Sans & Merriweather.

System

Apple M1 Max

OS Version 14.5 (23F79)

Architecture: arm64

Processor: Apple M1 Max

Build: 25.1.20432.0

AGM: 7.1.10

CoolType: 10.0.2

JP2K: 4.0.2.54782

Adobe Acrobat Pro

Continuous Release | Version 2025.001.20432 | Unified App

Link to PDF. Looks fine online via Acrobat

https://xd.adobe.com/view/8e9ed5fc-ce04-4616-90ea-b97acdbfd600-dbcd/

Amal.

Community Manager

Hi there,

Thanks for reaching out.

This issue is already reported to our engineering team and is being worked on.

The fix will be available in the future updates.

Thanks for your patience.

R

Roger-ACI

Participant

I'm having the same issue with PDF files I've downloaded--billing statements. I've installed a different PDF viewer and the text is visibile with no issues. I have no accessiblity optons enabled. I've also uninstalled and reinstalled Acrobat and rebooted my laptop. This seems to have started recently--within the last month.

For now, I've had to print to PDF from a browser window for the text to show up. But that's not a good option going forward.

My system: MacBook Pro M1 chipset; OS Sequoia 15.3.2

R

Roger-ACI

Participant

One more item to add--I tried uploading the files to the web version of Acrobat and they show the text with no isuses. So this seems to be a problem with the Acrobat desktop version.

T

Tariq Ahmad

Community Manager

Hi @Roger-ACI @Karena28588672svfl @David36514129hnf2 @marvelous_daydream9203 and all,

Sorry for the troubled experience, and for reporting this issue.

We are aware of this issue, however the issue is not reproducible in-house and is currently being triaged.

Someone please share some sample PDF files that exhibit the behavior at your end, while you share the files please provide the following details:

Acrobat version installed: https://adobe.ly/41vLAwu
OS name and version.
When did this issue start to appear for you?

~Tariq

K

Karena28588672svfl

Participating Frequently

FWIW: I just uninstalled Acrobat Pro DC from my Macbook, and downloaded the web version of Adobe Acrobat Reader, and that version is having the same exact problem.

P

Peaceful_Hero0318

Participant

Same - I use Acrobat Pro DC from my MacBook Pro, and the problem described in the thread prevents me from reviewing and signing documents for my clients. I hope this can be resolved soon!

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