Texts on first/last pages of PDFs partially not viewable

Forum|Forum|2 years ago
April 26, 2023
1 reply
4392 views

I have a problem with Reader under PC/Windows 10. The problem has occurred in the CS version already and I thought, an update to the current Adobe Cloud version could solve it, but it is still there:
Text blocks on first and last page of various PDFs are not shown. They are there (can select them with mouse) bus can’t see them. This is not a problem with printing or showing in a web browser (same document in web browser works), but locally on the PC directly in Acrobat. It happens with PDFs I have written myself from InDesign, as well as documents I get from other sources, so I guess it is something in Reader. Tried to check various settings but couldn't find a reason for this behaviour. Tried to check forums etc., but I only found problems similar to mine in the context of printing or displaying in web environments, where it works in my case. Same PDF on the PC/Reader of a colleague works well.

General troubleshooting

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try67

Community Expert

Can you share a screenshot of the issue, or the actual file?

E

ErnstAtMEAuthor

Participating Frequently

Thank you for the reply.

It doesn't make sense to share the actual file, as it happens with almost EVERY file 🙂

Here are three screenshots of an example (an user manual created in InDesign). The first screenshot "1-InDesign" shows the InDesign layout as it should look like (but as I said, it also happens with external PDF documents, so it's definitely not a problem of my InDesign). The second screenshot (2-Acrobat) shows the exported PDF in Acrobat Reader where texts are missing (actually not missing but not visible/not displayed). Screenshots 3 show the exact same document opened with Edge and Chrome, where the texts are visible. Hope this helps.

Thank you!

try67

Community Expert

My guess is some of the page content is beyond the border of the Crop box, so Acrobat doesn't display it.

Since these are files you created it would be helpful if you could share one of them after all.

Also, I would recommend asking in the InDesign forum how to change the definitions of the page boxes before exporting to PDF.

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