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Keelie36537546do2w
New Participant
May 21, 2024
Question

The app will disable in 5 days

  • May 21, 2024
  • 1 reply
  • 14818 views

Hello, 

 

I'm still using an old version of Adobe Pro which I purchased in 2013 directly from Adobe. 

 

I have this error message today:

The serial number used to activate this app is no longer valid

Adobe has recently identified misuse of the serial number used to activate one or more of your Adobe apps. As a result, this Adobe app will be disabled soon.

Start a free trial or buy genuine Adobe apps — at a discount today.

 

Is this adobe trying to get me to spend money on the new version? I'm quite happy with my old version. 

Thanks, 

Keelie

    This topic has been closed for replies.

    1 reply

    A
    Al26263545kf61
    New Participant
    May 28, 2024

    Hello, I also recieved this error on for the Adobe app purchased around the same time. I was thinking it might be phishing and not the actual app as I would received an email notification. 

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 4, 2024

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Please go through the help page https://adobe.ly/3Kuo3DS and see if that works.

     

    ~Amal

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