Skip to main content
Participating Frequently
December 8, 2022
Question

The application “Adobe Acrobat.app” can’t be opened.

  • December 8, 2022
  • 2 replies
  • 9177 views

Running macOS 13.0.1 (22A400) on a Mac Studio. I can't open Adobe Acrobat on my computer:"

The application "Adobe Acrobat. app" can't be opened." how do I fix this?

This topic has been closed for replies.

2 replies

Inspiring
December 14, 2023

In my case, Acrobat was in the middle of an update. However, it didn't give any hint that was the case. When I tried to shutdown, a dialog appeared letting me know what was happening. Once the update completed, everything was back to normal.

Participant
January 14, 2024

Crappy user experience. You'd think they would know better after doing this stuff for 30+ years....

Krutikka D
Community Manager
Community Manager
December 9, 2022

Hello @GottaRun 

 

I hope you're doing well, and sorry for the trouble.

 

Please try to remove the application using the cleaner tool (Acrobat cleaner tool)  and reinstall the application using this link:

https://www.adobe.com/acrobat/acrobat-pro.html

 

For testing purposes: Please try to turn off the protected mode and see if that makes any difference. Go to Adobe Acrobat > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup,' turn off the protected mode and uncheck the enhanced security > Click OK and reboot the computer.

Note: Turning off the security may contain security risks; please turn on the security after testing.

 

Let us know how it goes.

 

Regards,

Krutikka

GottaRunAuthor
Participating Frequently
December 16, 2022

Thanks for replying. I couldn't follow the steps you outlined because it took me to uninformative confusing screens. But I did uninstall what was on my computer using specialized uninstaller software. And then reinstalled from my adobe account. So I'm good for now!